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Toka Zaki El-Zayat

International Account Senior Advisor at VOIS

Smouha, Alexandria, Egypt

Work Experience

  • Resolution ManagerFull Time

    VOIS

    Apr 2023 - Oct 2023 -6 months

    Egypt , Alexandria

    • Job Details:Handling Customers’ complaints and escalations guaranteeing the best customer experience

  • International Account Senior AdvisorFull Time

    VOIS

    Apr 2019 - Present -6 yrs, 3 months

    Egypt , Alexandria

    • TraineeInternship

      Crédit Agricole Egypt

        • Education

        • MBA holder in Human Resources

          Tanta University

          Jan 2021 - Jan 2023 - 2 yr

        • Bachelor degree holder in business administration

          Kafrelsheikh University (KFS)

          Jan 2014 - Jan 2018 - 4 yr

        Skills

        • Communication
        • Presentation
        • Negotiation
        • time mmanagement
        • Sales
        • Marketing
        • Customer Service
        • Microsoft Office
        • Coordinator
        • Administration

        Languages

        • English

          Advanced

        • French

          Beginner

        Training & Certifications

        • Digital Transformation

          Tanta university·2022

        • Marketing, Sales and customer service skills cource .

          New Horizons center·2018

        • English Conversation

          British Council·2018

        • Soft skills course

          New Horizones Center·2018

        • ICDL Certificate

          Arab Acadmy for science, technology and maritime transport·2017

        • Principles of Banking Certificate

          Egyptian banking institute·2017

        • Summer Training

          Crédit Agricole Egypt·2016
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