
Toka Magdy
Travel Consultant - Chat at Seera Group
Mohandessin, Giza, EgyptWork Experience
Recruitment SpecialistFull Time
Recruitment CoordinatorInternship
Outserving Plus
Jun 2022 - Present -3 yrs, 1 month
Egypt , Giza
- Job Details:Preparing and Posting Job ads in various portals. Screening resumes and job applications. Conduct phone interviews with potential candidates to shortlisted qualified candidates. Schedule zoom interviews with the shortlisted qualified candidates. Deliver the best candidates and coordinate interviews between them and the hiring company. Making confirmation calls before the interview and Informing the candidates with their feedback. Follow up with candidates throughout the hiring process. Maintain a database of potential candidates for future hiring.
Travel Consultant - ChatFull Time
- Job Details:• Change, Cancel and Refund flights, according to it's rules and regulations. • Communicating with customers through Chats and Emails in order to resolve their complaints & problems aiming for customer satisfaction. • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Travel Consultant at ExpediaFull Time
- Job Details:• Change, Cancel and Refund flights, hotels, cars and packages bookings for customers. • Answer incoming calls and respond to customer’s emails and dealing with their queries and complaints. • GDS experience with excellent skills in the ticketing system. • Identify and escalate issues to the appropriate teams and resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares.
Education
Bachelor's Degree in Faculty of commerce
Cairo University (CU)Jan 2016 - Jan 2020 - 4 yr
Languages
English
FluentArabic
Fluent