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Toka Magdy

Travel Consultant - Chat at Seera Group

Mohandessin, Giza, Egypt

Work Experience

  • Recruitment SpecialistFull Time

    Teleperformance - Egypt

    Sep 2022 - Present -2 yrs, 10 months

    Egypt , Cairo

    • Recruitment CoordinatorInternship

      Outserving Plus

      Jun 2022 - Present -3 yrs, 1 month

      Egypt , Giza

      • Job Details:Preparing and Posting Job ads in various portals. Screening resumes and job applications. Conduct phone interviews with potential candidates to shortlisted qualified candidates. Schedule zoom interviews with the shortlisted qualified candidates. Deliver the best candidates and coordinate interviews between them and the hiring company. Making confirmation calls before the interview and Informing the candidates with their feedback. Follow up with candidates throughout the hiring process. Maintain a database of potential candidates for future hiring.
    • Travel Consultant - ChatFull Time

      Seera Group

      Oct 2021 - Present -3 yrs, 9 months

      Egypt , Giza

      • Job Details:• Change, Cancel and Refund flights, according to it's rules and regulations. • Communicating with customers through Chats and Emails in order to resolve their complaints & problems aiming for customer satisfaction. • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Travel Consultant at ExpediaFull Time

      Teleperformance - Egypt

      Nov 2020 - Sep 2021 -10 months

      Egypt , Cairo

      • Job Details:• Change, Cancel and Refund flights, hotels, cars and packages bookings for customers. • Answer incoming calls and respond to customer’s emails and dealing with their queries and complaints. • GDS experience with excellent skills in the ticketing system. • Identify and escalate issues to the appropriate teams and resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares.
    • Education

      • Bachelor's Degree in Faculty of commerce

        Cairo University (CU)

        Jan 2016 - Jan 2020 - 4 yr

      Skills

      • Recruitment
      • Microsoft Office
      • Headhunting

      Languages

      • English

        Fluent
      • Arabic

        Fluent
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