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Toka Abd Elrahman Gaber

لم نخلق عبثا

Shubra, Cairo, Egypt

Work Experience

  • Senior Refund Team memberFull Time

    Hunger Station

    Oct 2019 - Dec 2020 -1 yr, 2 months

    Egypt , Cairo

    • Job Details:•The Refund Specialist validated by tracking the orders flows, and utilizes understanding to approve refund requests.
  • Senior DispatcherFull Time

    Hunger Station

    May 2019 - Oct 2019 -5 months

    Egypt , Cairo

    • Job Details:•Communicates with mobile units to send the appropriate response, Dispatchers are used the semi-truck shipping industry, taking orders for customers and sending couriers to pick up and drop off orders.
  • Quality control memberFreelance / Project

    Nielsen

    Nov 2018 - May 2019 -6 months

    Egypt , Cairo

    • Job Details:• Responsible for the final check area to ensure they meet specification and quality standards. • Ensure panel paperwork is completed correctly throughout processing and ensure operators and completing appropriate documentation. • To communicate effectively with operators to ensure quality issues are rectified in a timely manner.
  • Customer servicesFull Time

    Seif Pharmacy

    Aug 2018 - Sep 2018 -1 month

    Egypt , Cairo

    • Job Details:• Works with the pharmacy team to manage pharmacy benefits of the Health Plan. • Reports directly to the Team Leader, Pharmacy Customer Service Operations and works in cooperation with the Health Plan staff. • And that get me Gain experiences in how to deal with Customer, mange Customer data on the pharmacy system by using Excel sheets, improve my communication skills to lead the rush Hrs. and Handling the problem which face the Customer.
  • Education

    • Bachelor of commerce in Accounting

      Ain Shams University (ASU)

      Jan 2013 - Jan 2018 - 5 yr

    • High School - Thanaweya Amma

      e.g El Sayeda Asha School

      Jan 2014 

    Skills

    • Communication
    • Leadership
    • dispatching
    • Coaching

    Languages

    • English

      Fluent

    Training & Certifications

    • Human Resource

      Egypt Air·2018
    • Microsoft office 2016

      Scolarz Academy·2017
    • problem solving and decision making workshop

      ECDC·2017
    • Employability skills

      ECDC·2016
    • English Course

      Berlitz·2015
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