
Toka Abd Elrahman Gaber
لم نخلق عبثا
Shubra, Cairo, EgyptWork Experience
Senior Refund Team memberFull Time
Hunger Station
Oct 2019 - Dec 2020 -1 yr, 2 months
Egypt , Cairo
- Job Details:•The Refund Specialist validated by tracking the orders flows, and utilizes understanding to approve refund requests.
Senior DispatcherFull Time
Hunger Station
May 2019 - Oct 2019 -5 months
Egypt , Cairo
- Job Details:•Communicates with mobile units to send the appropriate response, Dispatchers are used the semi-truck shipping industry, taking orders for customers and sending couriers to pick up and drop off orders.
Quality control memberFreelance / Project
Nielsen
Nov 2018 - May 2019 -6 months
Egypt , Cairo
- Job Details:• Responsible for the final check area to ensure they meet specification and quality standards. • Ensure panel paperwork is completed correctly throughout processing and ensure operators and completing appropriate documentation. • To communicate effectively with operators to ensure quality issues are rectified in a timely manner.
Customer servicesFull Time
Seif Pharmacy
Aug 2018 - Sep 2018 -1 month
Egypt , Cairo
- Job Details:• Works with the pharmacy team to manage pharmacy benefits of the Health Plan. • Reports directly to the Team Leader, Pharmacy Customer Service Operations and works in cooperation with the Health Plan staff. • And that get me Gain experiences in how to deal with Customer, mange Customer data on the pharmacy system by using Excel sheets, improve my communication skills to lead the rush Hrs. and Handling the problem which face the Customer.
Education
Bachelor of commerce in Accounting
Ain Shams University (ASU)Jan 2013 - Jan 2018 - 5 yr
High School - Thanaweya Amma
e.g El Sayeda Asha SchoolJan 2014
Languages
English
Fluent
Training & Certifications
Human Resource
Egypt Air·2018Microsoft office 2016
Scolarz Academy·2017problem solving and decision making workshop
ECDC·2017Employability skills
ECDC·2016English Course
Berlitz·2015