Toka Amged

Global liquidity and cash managementFull Time

• Job Details:Assist the client through Digital banking platforms technicalities, responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank. Responsible for providing high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Responsible for coaching and monitoring call performance of the team to ensure efficient and high quality service Prepare statistics and management reports, analyze customer feedback for service improvement.

Customer Service ExcutiveFull Time

• Job Details:I handle calls from four regions "UAE, Oman, Bahrain and Qatar", I open accounts, I replace debit and creidt cards, issuing liability letters, closing an account and cards, Handeling quieries.

Back Office ExecutiveFull Time