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Toka Ahmed

International Customer service advisor

Giza, Egypt

Work Experience

  • International Customer service advisorFull Time

    Vodafone Integrated Services UK

    Dec 2020 - May 2021 -5 months

    Egypt

    • Job Details:Worked at Customer care department  Main Responsibilities:  Solving UK customers queries through phone calls regarding their Digital products.  Dealing with different departments inside the company, and different outside partners  Understanding customer needs and promoting new Vodafone products  Got Upscaled to hyper care department in February 2021 and dealt with more advanced cases and had more authorities to solve any complicated query

  • InternInternship

    CIB bank

    Jul 2018 - Aug 2018 -1 month

    • Job Details:Worked at the Digital banking department Main Responsibilities: 1. Worked with the project management team on a project for improving the smart wallet application 2. Worked with the stock management team and helped them in launching an online marketing campaign 3. Worked in a team with other trainees on a final presentation about digital banking and joined a competition with other teams Received a certificate from CIB bank after the completion of the internship.

    • Education

    • Bachelor's Degree in Business Adminstration

      cairo university

      Jan 2020 

    • High School - Thanaweya Amma

      Sakkara Language school

      Jan 2015 

    Activities

    • HR member at STP Student Activity - Cairo University

      Student Activity

      Oct 2017 - May 2018 -7 months

    • volunteer at Life Makers Foundation

      Volunteering

      Aug 2017 - Oct 2017 -2 months

    • Marketing Member at Career Zoom

      Student Activity

      Sep 2016 - May 2017 -8 months

    Achievements

    ACADEMIC PROJECTS: 1. Marketing Project: • Performing SWOT Analysis for EL-SALLAB Ceramic Group 2. Marketing Research Project: • Research about the relationship between brand loyalty and brand experience and applying it on Starbucks Café. • We provide recommendations about how to increase customer loyalty to Starbucks. 3. Start up project in Entrepreneurship subject: • A new vegan clothes brand about which we made the Feasibility study and the whole business plan.

    Skills

    • Microsoft office programs

    Languages

    • English

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