Toka Ahmed

Css Representative at Amazon

15th May City, Cairo, Egypt

Resolution specialistFull Time
Sep 2023 - Aug 2024 -11 months
Egypt , Cairo
- Job Details:Responsible about all the manager calls, responsible for all the Exceptions,Validating all concessions (compensations, refunds, or other special allowances) requested or approved for customer service agents (CSAs) to ensure they are justified and appropriately handled. , ensuring that customer issues are resolved satisfactorily, Working closely with other departments or teams to resolve issues that require cross-functional coordination.
Css RepresentativeFull Time
Oct 2022 - Present -2 yrs, 9 months
Subject Matter Expert ManagementFull Time
Jan 2022 - Jul 2022 -6 months
Egypt , Cairo
- Job Details:As a Subject Matter Expert, I have mastered the intricacies of the company's products, services, and internal processes, making me a vital resource for my team. I regularly conduct training sessions and workshops, sharing my expertise and best practices to improve overall team performance. Additionally, I provide critical insights and recommendations that help shape company policies and procedures, leading to more efficient operations and better customer service. My deep knowledge and strategic input have significantly contributed to the success and growth of the organization.