Titilayo Ola

ICT/Operation Manager

• Job Details:Managed financial operations, enhancing budget efficiency by 15%. Recruited and onboarded over 20 staff members, reducing turnover by 10%. Coordinated staff activities, increasing team productivity by 25%. Analyzed productivity data, optimizing staffing and production capacity by 30%. Developed strategies to address organizational challenges and opportunities. Collaborated with department heads, reducing operational costs by 20%. Delivered over 50 presentations to stakeholders, improving communication and project buy-in. Designed and implemented processes, increasing quality, productivity, and profitability by 20%.

Client Service Representative

• Job Details:Processed over 200 international student applications with a 95% success rate. Assessed application and achieving a 90% acceptance rate from partners. Provided client support services, maintaining 98% satisfaction rate. Resolved application related issues. Assisted with visa application, securing a 95% approval rate. Prepared reports and interview notes, improving process efficiency. Addressed client’s queries via phone, email and social media.