Thoraia Hussein

Account SalesFull Time

Hotel Front Desk ReceptionistFull Time

• Job Details:Responsibilities and duties: • Welcoming guests and making Check-in/Check-out procedures. • Providing Guest Services by Assisting them with inquiries, requests, and complaints. • Telephone and Email Management by handling incoming calls and emails, responding to inquiries, and directing them to the appropriate departments or staff members. • Reservation Management by managing room reservations, including booking, modifying, or canceling reservations as per guest requests, as well as maintaining accurate records of reservations and coordinating with other departments to ensure smooth operations. • Performing various administrative duties such as maintaining guest records, updating databases, filing paperwork, and preparing reports. • Managing cash transactions, including collecting payments, issuing receipts, and maintaining a cash register, as well as Ensuring accuracy and following hotel policies and procedures for cash handling. • Communicating and Coordinating between guests and other hotel departments, such as housekeeping and maintenance.