Thon Phillip Alier Aguek
Call Centre Customer Representative
Garden City, Cairo, EgyptWork Experience
Call Centre Customer RepresentativeFull Time
Apr 2022 - Jun 2024 -2 yrs, 2 months
Egypt , Cairo
- Job Details:Proven Call Centre Representative with a track record of enhancing customer satisfaction and reducing call handling times at Teleperformance. Skilled in managing high call volumes and complex issues, demonstrating exceptional typing speed and customer support abilities. Excellent in brand representation and e-commerce, ensuring client satisfaction through efficient problem resolution and professional service.
Customer Service RepresentativeFull Time
Apr 2022 - Jun 2024 -2 yrs, 2 months
Egypt , Cairo
- Job Details:Teleperformance Call Centre Representative Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Managed high call volumes while providing exceptional customer support and maintaining professional composure. Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner. Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions
Assistant volunteer community Hygiene promoterFull Time
Oxfam/Cerid
Feb 2018 - May 2020 -2 yrs, 3 months
Uganda , Kampala
- Job Details:Duties and responsibilities. I worked on the assignments of Oxfam/Cerid as an assistant volunteer community hygiene promoter for urban refugees in Koboko municipality in the following roles. Treating water for safe drinking in the local community of Koboko municipality through natural and chemical methods. Informing the society about waterborne diseases and how to prevent them through drama and dialogue. Informing the local people on how water get contaminated and the relevant ways to prevent their spread in the community. Training the people on how to carry out hand washing procedure as one of the ways to help promote good hygiene and sanitation among the people in the society. Training the people on how to treat water using chemicals and natural procedures. Distributing aid packages in form of sanitary pads to adolescent girls and women in the community. Providing each and every household with hand washing facilities, bedsheets and mosquito nets.
Dormitory captainFull Time
St. Charles Lwanga secondary school
Mar 2015 - Apr 2017 -2 yrs, 1 month
Uganda
- Job Details:Monitoring student activities in and around the dormitory. Ensuring proper hygiene and sanitation in and around the dormitory. Collecting information about the student needs within the dormitory. Ensuring security to protect student's properties in the dormitory
Education
Bachelor's Degree in Accounting and finance
Cairo University (CU)Jan 2022 - Jan 2026 - 4 yr
High School - Thanaweya Amma
St. Charles Lwanga College, KobokoJan 2017
Achievements
I obtained my Duolingo English language proficiency test certificate as a cover for my English language requirements. I played basketball at my previous high school for four years. I achived my certificate for the services of the volunteer work I did with Oxfam/Cerid I achieved my certificate of Merit for being the dormitory captain for two years at my former high school.
Skills
- Computer Skills
- Communication
- Customer Service
- Assistant
- Service
- Data Entry
- Sales
- Language Teaching
- Digital Marketing
- Networking
Languages
English
FluentArabic
Fluent
Training & Certifications
Duolingo English language proficiency test certificate
Duolingo English test·2021Hygiene
Oxfam/Cerid·2018