Abdallah Hassan Elsayed

Network Engineer

Nasr City, Cairo, Egypt

Aug 2023 - Present -2 yrs

Egypt

Job Details:- Respond to IT inquiries, incidents and requests from users via telephone or the service desk system (BMC) remedy. - Analyze and understand incidents and make sure that requests and problems are properly defined and documented in the system. - Escalate and route complex incidents to the relevant IT teams for resolution. - Contribute to creating awareness of the procedures for requesting and obtaining service desk support. - Technically respond to incidents and follow them through to until they are solved. - log and/or ensure that requests are properly logged and resolved in the line with agreed SLA levels.

Hill international

Apr 2023 - Jul 2023 -3 months

Egypt , Cairo

Job Details:(Cairo Monorail Project ) • Answer support phones and take appropriate action to resolve client issues through Ticketing system software (Bomgar). • Work with a staff of Expert construction engineers from USA, UK, Greece and India. • Provide IT support and troubleshoot networks, systems and applications issues. • Assist users by performing analysis of various issues relating to LANs, WANs, Desktop Computers, internet connectivity and the installation of software and hardware. • Interact with all levels of client supporting all aspects of infrastructure technology in their environment. • Update laptops and Desktops software and OSs, maintain documentations on installed applications

Faculty of Computers and Information in Information Technology
Zagazig University (ZU)
Jan 2018 - Jan 2022 - 4 yr