Basic Info

Adel Mamdouh

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Entity Control board Chair at AIESEC International

Experience Details

Entity Control board Chair

Quality, Customer Service/Support

Manager

▪ Responsible for Auditing/ governing operations to ensure customer satisfaction.
▪ Create and implement an auditing & surveillance system for the area to ensure minimum cases on local level.
▪ Responsible for reviewing case management and escalation process and putting into place in the area.
▪ Responsible for Solving cases that are not solvable on a local level.
▪ Educate and engage and provide consultancy the national plenary on the ECB initiatives and exchange process enhancement in the area.
▪ Monitor and audit LCs exchange processes in the area.
▪ Responsible for creating/ collection/ enhancement of all agendas & frameworks for OPS/ IPS / PEDS / LEAD in coordination with program responsible.
▪ Educate and provide consultancy on S&S delivery in exchange across programs.
▪ Monitor, audit, and survey customer educational touch-points with hosting & sending entities.
▪ Proposing projects and initiatives and executing them to enhance the exchange quality.


Company Details

AIESEC International

Cairo, Egypt

More than 1000 employees

Travel and Tourism

N/A

Apr 2016 to present (8 months)
Learning & Development officer at AIESEC Egypt

Experience Details

Learning & Development officer

Education/Teaching, Analyst/Research, Quality

Experienced (Non-Manager)

Create & Cascade Educational Cycles
Conference Management & Agenda Creation
Recruiting & on boarding Coaching Local Committees
Creating management & coaching frameworks
Training design & delivery
Training evaluation
Team experience auditing


Company Details

AIESEC Egypt

Cairo, Egypt

More than 1000 employees

Management Consulting, Travel and Tourism

http://aiesec.org.eg/

Jan 2015 to Jun 2016 (1 year 5 months)
Vice President Corporate Sales (volunteer) at AIESEC Cairo University

Experience Details

Vice President Corporate Sales (volunteer)

Sales/Retail

Manager

o General strategy and management of LC incoming global Internship program operations
o Processes and policies management
o Local Produce portfolio creation and management
o Quality management and controlling of iGIP experiences
o Management the Business Development Manager
o Sales strategy for the LC in corporate products
o Product development-product portfolio creation o Partnership management o Sales education of the LC
o Setting direction, strategies to capitalize & efficiently manage on the Strategic Project
o Representing, Positioning and Branding AIESEC within the Corporate Sector.
o Making sure and managing the Synergy between all other functions “Specially when it comes to requirements from BD”
o Building & Managing proper sales force for the whole function
o Ensure supply of the programs by International relations strategie


Company Details

AIESEC Cairo University

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Jan 2014 to Dec 2014 (11 months)
Invigilator at British Council

Experience Details

Invigilator

Education/Teaching, Training/Instructor

Student

N/A


Company Details

British Council

Cairo, Egypt

51-100 employees

Education

N/A

May 2014 to Jul 2014 (2 months)
Project Manager (volunteer) at AIESEC Cairo University

Experience Details

Project Manager (volunteer)

Project/Program Management

Student

Understands very well our Business Products, sub-products, channels, supply and demand so that he/she would use the right strategies in the operations and does focused planning based on knowledge gained.
2. Plans the term with his/her VP so that the rest of the term would be organized, focused and smooth.
3. Responsible for all Business processes (Promotion, Recruitment, Raising, Matching, and Follow up).
4. Works on optimizing Business processes so that each process can be more efficient and smarter.
5. Handles IM of the team so that everything that happens within the team would be documents, organized and tracked.
6. Builds IR with IT TN suppliers to secure the delivery of our product.
7. Ensures the accomplishment of the goals set by his/her VP and himself 8. Works on uprising the members performance and spirit
9. Gives training, education and coaching to his team members when needed
10. Tracks the members’ performance and does goal setting to every team member to measure members’ development.
11. Delegates task from his/her VP to members to accomplish all the tasks and goals together. It’s not a one man’s job.
12. Accomplishes tasks asked by his/her VP which would lead to accomplishing the team’s goals.
13. Sends weekly reports to his/her VP including functional, numerical updates, members’ statuses, accomplishments, issues being faced so that the VP would be aware of what’s going on in the function and would be able to support the PM. Timing of the report is agreed upon with the VP.
14. Stats accessible 24/7 and responsive to his members, fellow PM and VP so that we’re able to reach her/him when needed and to strengthen the communication between all the functional members/leaders.
15. Attends VP’s individual meetings/coaching meetings/transition meeting and conferences (unless there’s a valid excuse) to be able to get support from the VP.
16. Attends/ conducts regular meetings with his/her middle management team.
17. Responds to all the e-mails of his TL and VP and members in maximum a 2 day period to ease the communication between the member and leaders of the function and to have faster processes.
18. Creates a pipeline for his/her successor to ensure the growth of Business product after his term is over


Company Details

AIESEC Cairo University

Cairo, Egypt

101-500 employees

Travel and Tourism

N/A

Jan 2012 to Dec 2013 (1 year 11 months)

Education

B.B.e in Marketing

Education Details

B.B.e

Marketing, Business Mangement, Product Innovation

Joint Program between Cairo University Faculty of commerce English Section & Georgia State University J.Mack Robinson College of Business, Egypt

C / Good / 65 - 75%

▪ Academic Year 1 ▪ FinancialA

N/A

Joint Program between Cairo University Faculty of commerce English Section & Georgia State University J.Mack Robinson College of Business
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

SLS

Egypt

2011

A / Excellent / 85 -100%

N/A

SLS
2011

Certifications

Toefl
Jun 2015

Certificate details

Toefl

Jun 2015

580 out of 677

N/A

N/A

Cairo University

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalAnalyticsBusiness DevelopmentBusiness MangementCommunicatorCustomer ServiceEducationEnglishEntity Control Board ChairExcelFootballFrenchGood To GreatHandles StressInnovationInvigilatorLeaderLearning & Development OfficerManagement ConsultingMarketingMarketing And Customer Relationship EnhancementMusicOffshoringOutsourcingPowerpointProblem SolverProduct InnovationProgram ManagementProjectProject ManagementProject ManagerQuality AssuranceQuality ControlResearchRetailSalesSales And Prouct DevelopmentSocial ImpactStudyingSupportThe Monk Who Sold His FerrariThe OutliersToeflTraining And FacilitationTravel And TourismVice President Corporate SalesWorking In Teams

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Intermediate

: Intermediate

Tools and Technologies

excel

excel

: Expert

: Extreme - I love it!

:

1-3 years

powerpoint

powerpoint

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

project management

project management

: Expert

: Extreme - I love it!

:

1-3 years

sales and prouct development

sales and prouct development

: Expert

: Extreme - I love it!

:

1-3 years

training and facilitation

training and facilitation

: Expert

: Extreme - I love it!

:

3-5 years

Marketing and customer relationship enhancement

Marketing and customer relationship enhancement

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Communicator, Problem Solver, Handles Stress

Online Presence

https://www.facebook.com/adel.mamdouh.581@TheOrashyhttp://outobis12.blogspot.com.eg/

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