Basic Info

Mohammed Rizk

3 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Senior Enterprise and Corporate Technical Support Agent at Etisalat UAE

Experience Details

Senior Enterprise and Corporate Technical Support Agent

Operations/Management

Experienced (Non-Manager)

1 - Performs quality-assurance functions to accomplish business coordination, monitoring, and reporting of quality-assurance studies according to the QA plan.
2 - Compiles statistical data and writes narrative reports summarizing quality assurance findings.
3 - Assists departments with the coordination of audit information, and recommends appropriate data-gathering mechanisms, procedures, etc


Company Details

Etisalat UAE (multinational)

Dubai, United Arab Emirates

N/A

Telecommunications

www.etisalat.ae

Aug 2015 to Apr 2017 (1 year 8 months)
IT Specialist at EAAC For Training and consultency

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

> Assisting in help-desk responsibilities for EAAC , head quarter, and branches , indoor and remotely
> Assisting in software installation and problems solving and troubleshoot
> Main responsibility in assisting in all Microsoft Operating Systems software installation, problems solving and troubleshooting.
> Assisting in network, software and Hardware problem solving and troubleshooting..
> Assisting in administration windows server 2012 R2 and Linux Red hat
> assisting in Configuration SAP IDES ( FICO Module )
> Develop Using Visual Basic, C# using Microsoft visual studio 2012 Programming Languages in Developing, building and Creating of Programs.
> Remote administration using DAMEWARE , NET support ad Desktop remote connection
> Assisting in Configuration SQL 2008 Databases
> preparing and installing lap's from scratch


Company Details

EAAC For Training and consultency

Alexandria, Egypt

N/A

Business Services - Other

eaacgroup.org

Feb 2015 to Aug 2015 (6 months)
Tech Support Agent at E-finance

Experience Details

Tech Support Agent

IT/Software Development

Experienced (Non-Manager)

>>Help Disk for the FSMS (Fuel Subsidy Management System) For all the Egyptian Petrol Authority
>>Troubleshooting VPN issues and Applications for the project in the warehouse
>>Troubleshooting and fixing any issue regarding Point of sales terminal
>>Training the end users on the services/applications.
>>Deploy new services/applications.
>>Providing onsite support to end users.
>>Perform any job-related task or command assigned from direct manager/ supervisor.
>>Handling clients relations and understanding clients’ needs.
>>Setting up forms and questionnaires for clients subscriptions.
>>Assisting clients in filling technical forms and questionnaires.
>>Facilitate in all technical support agent tasks.
>>Following up performance of technical support agent.
>>Establishing good relations with clients.
>>Assigning daily task to technical support agent.
>>Providing daily report about performance of technical support agent to direct manager.
>>Working closely with operation to understand services/applications.


Company Details

E-finance (multinational)

Alexandria, Egypt

101-500 employees

Information Technology Services

http://www.efinance.com.eg/

May 2013 to Jul 2014 (1 year 2 months)
Customer support specialist at Sutherland

Experience Details

Customer support specialist

Customer Service/Support

Experienced (Non-Manager)

>>i've been working as a help disk for ATT customer for the ATT account
>Helping customers with billing issue and fixing them over
>>handling Calls in a very professional manner and handle to completion
>>troubleShooting any technical issue regarding customers web account
>>achieving the sales target over the phone


Company Details

Sutherland (multinational)

Alexandria, Egypt

N/A

Outsourcing/Offshoring , Consumer Services

http://www.sutherlandglobal.com/

Oct 2012 to May 2013 (7 months)
Accountant (intern) at ARAB PETROLEUM PIPLINE CO. (SUMED)

Experience Details

Accountant (intern)

Accounting/Finance

Student

trained at Auditing Department of doing auditing work for the most of the
operations in the company


Company Details

ARAB PETROLEUM PIPLINE CO. (SUMED) (multinational)

Alexandria, Egypt

More then 1000 employees

Oil and Gas

N/A

Aug 2011 to Sep 2011 (1 month)
Planning and control (intern) at ARAB PETROLEUM PIPLINE CO. (SUMED)”

Experience Details

Planning and control (intern)

Administration, Manufacturing/Production

Student

Trained on the following :
1 - translation
2 - PC and Desktop using
3 - Making Feasibility study
4 - planning and control


Company Details

ARAB PETROLEUM PIPLINE CO. (SUMED)” (multinational)

Alexandria, Egypt

More then 1000 employees

Oil and Gas

N/A

Jul 2010 to Jul 2010

Education

BSC in accounting

Education Details

BSC

accounting

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elthagr

Egypt

2008

B / Very Good / 75 - 85%

Studies: -Arabic Language -ُEnglish -Math 1 -History -Psychology and Sociology -ُEconomics & statistics -Geology & environmental science -Islamic Religion -National Education -Cultivation -Geography

elthagr
2008

Certifications

Certificate details

Cisco IT essintals

Apr 2012

90 out of 100

N/A

N/A

Cisco

IT essintials : HARDWARE and Software

Certificate details

MICROSOF TECHNOLOGY ASSOCIATE

Feb 2016

80 out of 100

http://Null

F598-2947

Microsoft

This certification is for thos

Training and Courses

Training/Course Details

Planning and control

Jul 2010

Arab Petroleum pipelines CO. " S U M E D"

Trained on the Following :- 1 - Translation 2 - the using's of PC's in planning and control 3 - Making Feasibility studies

Training/Course Details

Internal review

Sep 2011

Arab Petroluem pipkines Co " S U M E D "

Trained on : 1 - the work of financial statements 2 - Proper professional care in the review and its application

Training/Course Details

HTML, CSS & JAVASCRIPT

Jul 2016

Cursera,cim

An online non-credit course authorized by The Hong Kong University of Science and Technology and offered through Coursera

Training/Course Details

JavaScript from scratch DOM coding online

Jul 2016

Udemy Platform

An Online Course Delivered by Laurence Svekis

PMP at AAST
Jul 2017

Training/Course Details

PMP

Jul 2017

AAST

N/A

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

ARAB PETROLEUM PIPLINE CO. (SUMED)ARAB PETROLEUM PIPLINE CO. (SUMED)AccountantAccountingAdministrationAnalyticalArabicBusiness Services - OtherC#.NetCSS3Cisco IT EssintalsConsumer ServicesCustomer ServiceCustomer Support SpecialistDetails-orientedE-financeEnglishEtisalat UAEFinanceFoodFunctional TestingHTMLHTML, CSS & JAVASCRIPTHTML5Hard WorkerHelpDeskITIT SpecialistInformation Technology ServicesInsuranceInternal ReviewJavaScript From Scratch DOM Coding OnlineMICROSOF TECHNOLOGY ASSOCIATEManagementManufacturingMicrosoft SQL ServerOOPOffshoringOil And GasOperationsOutsourcingPHPPMPPingpongPlanning And ControlProductionProgrammingSenior Enterprise And Corporate Technical Support AgentSocialSoftware DevelopmentSportSupportSutherlandTeam PlayerTech Support AgentTelecommunicationsUsability TestingWeb Design

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

HTML

HTML

: Intermediate

: Extreme - I love it!

:

1-3 years

HTML5

HTML5

: Intermediate

: Extreme - I love it!

:

1-3 years

CSS3

CSS3

: Intermediate

: Extreme - I love it!

:

1-3 years

C#.Net

C#.Net

: Intermediate

: Extreme - I love it!

:

Less than 1 year

OOP

OOP

: Intermediate

: Extreme - I love it!

:

1-3 years

PHP

PHP

: Beginner

: Extreme - I love it!

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

HelpDesk

HelpDesk

: Intermediate

: Extreme - I love it!

:

1-3 years

Functional testing

Functional testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Usability Testing

Usability Testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Web Design

Web Design

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Details-oriented, Social, Team Player

Online Presence

eg.linkedin.com/in/mohammedrizk/http://facebook.com/GagaCode

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