Abdelrhman Ayman Hassan

It Technical Support Specialist at Ideal System Company

Nasr City, Cairo, Egypt

Ideal System Company

Jul 2024 - Present -10 months

Egypt

Job Details:Maintained servers and systems to keep networks fully operational during peak periods. Diagnosed and troubleshot hardware, software and network issues. Offered troubleshooting of connectivity issues across networks. Managed high levels of call flow and responded to technical support needs. Responded to customer inquiries and provided technical assistance over phone and in person Monitored system performance to identify potential issues. Installed and configured operating systems and applications. Created user accounts and assigned permissions. Installed, configured and maintained computer systems and network connections. Researched and identified solutions to technical problems.

Alpha Vision

May 2023 - Jun 2024 -1 yr, 1 month

Egypt

Job Details:Manage, maintain and troubleshoot computer systems, networks, and software applications. Diagnose and resolve more complex technical issues that require advanced troubleshooting skills. Install and configure hardware and software components. Perform regular system updates and backups to ensure data integrity. Monitor network performance and security to identify and resolve issues. Provide technical support to end-users, including assistance with hardware and software issues.

Bachelor's Degree in Information
Obour High Institute For Engineering and Technology
Jan 2017 - Jan 2021 - 4 yr