Tharwat Safwat
Body & Paint Service Advisor Engineer at Ghabbour Auto
Zaytoun, Cairo, EgyptWork Experience
Body & Paint Service Advisor EngineerFull Time
- Job Details:- Receiving the customer (reservation confirmed & accident), Registering customer's vehicle complaint & Additional works on ORCALE Program, preview the car accident, preparing an estimation, and determine the parts and labor cost that the car needs to repair by Audatex Program, debate the estimated cost of car repair with the insurance company's expert ,Promised vehicle's delivery date according to spar parts availability
Senior Quality Engineer at LADA - BYD EGYPTFull Time
LADA - BYD EGYPT
Mar 2019 - Oct 2020 -1 yr, 7 months
Egypt , Sharqia
- Job Details:- Established with Partner QRR: Quick Response Room - Leading a (Quick & Short) AVES (Alliance Vehicle Evaluation Standard) - Analyzing The Results of The Trend AVES defects - Calculate Defect Per Unit (DPU in & DPU off) - Establishing (QC Story) of warehouse & Body Shop & Painting Shop and Trim-Chassis (Assembly Line) - practical problem solving report : (Problem Description -Problem Definition-Point of Cause-Short term - Countermeasure-Root Cause Analysis (Fishbone diagram-5whys)-Long term Countermeasure-Follow up
Education
Bachelors in Mechanical Engineer
Ain Shams University (ASU)Jan 2012 - Jan 2017 - 5 yr
Achievements
As Service Advisor Engineer for Body and Paint Shop: Increased customer satisfaction through improved communication and faster turnaround times. Reduced repair cycle time by streamlining workflow and enhancing coordination between departments. Successfully managed vehicle repairs per month, maintaining high quality standards and timely delivery. As Quality Engineer at Vehicle Manufacturing and Assembly Company: Reduced defects by implementing a more effective quality control system. Led a successful root cause analysis project, decreasing warranty claims . Improved assembly line efficiency through better quality checks and process improvements. As Processes Engineer at Vehicle Manufacturing and Assembly Company: Increased production efficiency by optimizing assembly line processes. Reduced manufacturing costs through lean techniques and waste reduction. Played a key role in launching a new vehicle model with zero production delays. The