Tharwat Gad

System AdministratorFull Time

• Job Details:1. Install and configure software and hardware. 2. Manage windows servers and its roles & features such as AD, DNS, DHCP, Group Policy, WSUS, Hyper-V, and File Server Resource. 3. Manage network servers and technology tools. 4. Ensure security through access controls, backups and firewalls. 5. Manage Thin Client server and connected clients. 6. Managing IT Assets. 7. Monitor performance and maintain systems according to requirements. 8. Upgrade systems with new releases and models. 9. Backup systems and verify that backups have been completed. 10. Provide technical support for both hardware, software and Network issues that may arise. 11. Writing technical report for each issue solved by myself.

Guest Relations Officer & Transportation CoordinatorFull Time

• Job Details:1. Ensure drivers are performing all of their necessary tasks and responsibilities. 2. Resolves operational problems related to shuttles and ensure of parking permits. 3. Plan, co-ordinate and prepare all pre-client arrival documentation such as name boards, visas/documents, welcome packs. 4. Handling guest arrival with pick up request, and arrange the transportation. 5. Receive VIP guests at the airport on behalf of the federation and provide required assistance. 6. Provide services for large groups and work closely in handling VIP’s with extra customer service and care. 7. Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel. 8. Ensure high level of customer service is emphasized at all levels.

IT EngineerFull Time

• Job Details:1. Hardware and software troubleshooting on Windows XP, Windows 7 and windows 8. 2. Manage Local & roaming profile, create and Modify user accounts by using the Active Directory User and Computer, Import User Accounts. 3. Managing users & computers policies, Roaming Profile, Implementing Security policies in Domain, Configure access to Web server, manage shared folder. 4. Writing technical report for every issues solved by myself. 5. Good experience with online ticket system.