Basic Info

FAREED Ahmed Fareed

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Support Agent at Vodafone agent

Experience Details

Senior Support Agent

Customer Service/Support

Experienced (Non-Manager)

Senior support agent that works to support agents knowledge and manager Assistant.


Company Details

Vodafone agent (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Jul 2015 to present (1 year 5 months)
Technical Support Engineer at D-Link

Experience Details

Technical Support Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

Troubleshooting and configuring Routers,Switches,Access points,Cameras including cloud cam,storage,print servers and power lines.


Company Details

D-Link (multinational)

Cairo, Egypt

501-1000 employees

Engineering Services

N/A

Jan 2016 to present (11 months)
Technical Support Engineer at Vodafone

Experience Details

Technical Support Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

The key strengths for success in this position include:

1] Accomplished 2 years of experience in Network troubleshooting problems, Enterprise technical support engineer on Vodafone,previous experience on customer service on Vodafone Ireland Account which gave the best experience on diagnosing the network faults and solving customer problems .

2] Cisco certified Network Associate with score 1000/1000 plus strong knowledge about Cisco devices, and currently studying CCNA Security and planning to certify CCNP.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2014 to Jan 2016 (2 years)
System Administrator In Yat (intern) at YAT

Experience Details

System Administrator In Yat (intern)

Administration

Student

N/A


Company Details

YAT

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

May 2008 to Jul 2008 (2 months)
Electrical Enginerr (intern) at Panasonic

Experience Details

Electrical Enginerr (intern)

Engineering - Telecom/Technology

Student

N/A


Company Details

Panasonic

Cairo, Egypt

101-500 employees

Engineering Services

N/A

May 2007 to Jul 2007 (2 months)

Achievements


Implemented a new client service, knowledge base program for easy troubleshooting steps, Resulted into consolidation of 10 different databases into one centralized database and Reduced issue-resolution time by more than 70%. Certificate of Achievement from D-link.

Education

Bachelor's Degree in Electrical and Communication Engineering

Education Details

Bachelor's Degree

Electrical and Communication Engineering

Canadian International College (CIC), Egypt

C / Good / 65 - 75%

Electronics I and II, Circuit Analysis, Linear System, DigitalElectronics, Microprocessor, Control System & Instrumentation, Robotic Systems, Electronic Devices

N/A

Canadian International College (CIC)
2007 - 2012
Bec of Applied science in enginering in communication & electronic engineering

Education Details

Bec of Applied science in enginering

communication & electronic engineering

Canadian International College (CIC), Egypt

C / Good / 65 - 75%

Major Courses: Electronics I

N/A

Canadian International College (CIC)
2007 - 2012
High School - American diploma

High School Details

American diploma

heliopolis american international school

Egypt

2003

A / Excellent / 85 -100%

N/A

heliopolis american international school
2003

Certifications

Certificate details

ANALOG AND DIGITAL ELECTRONICS

Aug 2007

90 out of 100

N/A

N/A

panasonic jelicom

analog and digital electronics

CCNA
May 2016

Certificate details

CCNA

May 2016

1000 out of 1000

http://file:///C:/Users/fady ahmed farid/Desktop/CCNA Certificate.pdf

CSCO12989605

Cisco

N/A

Certificate details

Certificate of Acheivement

Jun 2016

N/A

N/A

N/A

D-Link

Best Employee

Training and Courses

MCSA at YAT
Jun 2008

Training/Course Details

MCSA

Jun 2008

YAT

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

ANALOG AND DIGITAL ELECTRONICSAdaptiveAdministrationArabicBankingCCNACertificate Of AcheivementCommunication & Electronic EngineeringCommunicatorCustomer ServiceCustomer Service MnagementD-LinkElectrical And Communication EngineeringElectrical EngineeringElectrical EnginerrEngineering ServicesEnglishFlexibleFrenchHard WorkerHard WorkingHikingIT SpecialistInformation Technology ServicesLinuxMCSAMicrosoft Word,AutoCAD, GSM, InternetMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNegotiatorPresenterReadingRecruitmentRunningRussianSalesSenior Support AgentSupportSystem Administrator In YatTechnical SupportTechnical Support EngineerTelecommunicationsVodafoneVodafone AgentWeight LiftingWorking As An EngineerWorking As Part Of TeamWorking On My Own

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

3-5 years

Microsoft word,AutoCAD, GSM, Internet

Microsoft word,AutoCAD, GSM, Internet

: Intermediate

: Medium

:

1-3 years

Linux

Linux

: Intermediate

: High

:

1-3 years

Fields of Expertise

Customer Service Mnagement

Customer Service Mnagement

: Advanced

: High

:

Less than 1 year

banking

banking

: Intermediate

: Medium

:

1-3 years

Electrical Engineering

Electrical Engineering

: Intermediate

: Extreme - I love it!

:

Less than 1 year

IT specialist

IT specialist

: Intermediate

: High

:

1-3 years

Technical support

Technical support

: Intermediate

: High

:

1-3 years

sales

sales

: Beginner

: Little

:

Less than 1 year

Key Skills

Communicator, Hard worker, Negotiator, Presenter, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/fareed-mohamed-ahmed-44444498?trk=nav_responsive_tab_profilefarid286@hotmail.comfarid286@hotmail.comwww.wuzzuf.com

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