Basic Info
FAREED Ahmed Fareed
3 years
Cairo, Egypt
Bachelor's Degree
Experienced
Work Experience
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Senior Support Agent at Vodafone agent
Experience DetailsSenior Support Agent Customer Service/Support Experienced (Non-Manager) Senior support agent that works to support agents knowledge and manager Assistant. Company DetailsVodafone agent (multinational) Cairo, Egypt N/A Telecommunications N/A
Jul 2015 to present (2 years 2 months)
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Technical Support Engineer at D-Link
Experience DetailsTechnical Support Engineer Engineering - Telecom/Technology Experienced (Non-Manager) Troubleshooting and configuring Routers,Switches,Access points,Cameras including cloud cam,storage,print servers and power lines. Company DetailsD-Link (multinational) Cairo, Egypt 501-1000 employees Engineering Services N/A
Jan 2016 to present (1 year 8 months)
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Technical Support Engineer at Vodafone
Experience DetailsTechnical Support Engineer Engineering - Telecom/Technology Experienced (Non-Manager)
The key strengths for success in this position include: Company DetailsVodafone (multinational) Cairo, Egypt More than 1000 employees Telecommunications N/A
Jan 2014 to Jan 2016 (2 years)
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System Administrator In Yat (intern) at YAT
Experience DetailsSystem Administrator In Yat (intern) Administration Student N/A Company DetailsYAT Cairo, Egypt 101-500 employees Information Technology Services N/A
May 2008 to Jul 2008 (2 months)
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Electrical Enginerr (intern) at Panasonic
Experience DetailsElectrical Enginerr (intern) Engineering - Telecom/Technology Student N/A Company DetailsPanasonic Cairo, Egypt 101-500 employees Engineering Services N/A
May 2007 to Jul 2007 (2 months)
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Achievements
Implemented a new client service, knowledge base program for easy troubleshooting steps, Resulted into consolidation of 10 different databases into one centralized database and Reduced issue-resolution time by more than 70%.
• Troubleshooting and configuring routers, switches, IP-Cameras, access points, power lines and storage.
• Monitoring Network Performance.
• Providing the best solutions and troubleshooting the network.
Course plus training in Microsoft 2008 server and Vmware server implementation.
Course plus training in Panasonic Company on electronic circuits and breadboard circuits implementations.
Certificate of Achievement for 2 month, D-Link Certificate of the year for best performance, Vodafone
Education
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Bachelor's Degree in Electrical and Communication Engineering
Education DetailsBachelor's Degree Electrical and Communication Engineering Canadian International College (CIC), Egypt C / Good / 65 - 75% Electronics I and II, Circuit Analysis, Linear System, DigitalElectronics, Microprocessor, Control System & Instrumentation, Robotic Systems, Electronic Devices N/A Canadian International College (CIC)
2007 - 2012
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Bec of Applied science in enginering in communication & electronic engineering
Education DetailsBec of Applied science in enginering communication & electronic engineering Canadian International College (CIC), Egypt C / Good / 65 - 75% Major Courses: Electronics I N/A Canadian International College (CIC)
2007 - 2012
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High School - American diploma
High School DetailsAmerican diploma heliopolis american international school Egypt 2003 A / Excellent / 85 -100% N/A heliopolis american international school
2003
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Certifications
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ANALOG AND DIGITAL ELECTRONICS
Aug 2007
Certificate detailsANALOG AND DIGITAL ELECTRONICS Aug 2007 90 out of 100 N/A N/A panasonic jelicom analog and digital electronics |
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CCNA
May 2016
Certificate detailsCCNA May 2016 1000 out of 1000 http://file:///C:/Users/fady ahmed farid/Desktop/CCNA Certificate.pdf CSCO12989605 Cisco N/A |
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Certificate of Acheivement
Jun 2016
Certificate detailsCertificate of Acheivement Jun 2016 N/A N/A N/A D-Link Best Employee |
Training and Courses
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MCSA at YAT
Jun 2008
Training/Course DetailsMCSA Jun 2008 YAT N/A |
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CCNA Security at Hero TECH
Oct 2016
Training/Course DetailsCCNA Security Oct 2016 Hero TECH N/A |
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Managment Skills at Herotech
Dec 2016
Training/Course DetailsManagment Skills Dec 2016 Herotech N/A |
Last update 1 days ago.
Profile Skills and Keywords
ANALOG AND DIGITAL ELECTRONICSAdaptiveAdministrationArabicBankingCCNACCNA SecurityCertificate Of AcheivementCommunication & Electronic EngineeringCommunicatorCustomer ServiceCustomer Service MnagementD-LinkElectrical And Communication EngineeringElectrical EngineeringElectrical EnginerrEngineering ServicesEnglishFlexibleFrenchHard WorkerHard WorkingHikingIT SpecialistInformation Technology ServicesLinuxMCSAManagment SkillsMicrosoft Word,AutoCAD, GSM, InternetMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNegotiatorPresenterReadingRecruitmentRunningRussianSalesSenior Support AgentSupportSystem Administrator In YatTechnical SupportTechnical Support EngineerTelecommunicationsVodafoneVodafone AgentWeight LiftingWorking As An EngineerWorking As Part Of TeamWorking On My OwnSelf-assesed Skills
Tools and Technologies
Microsoft Office
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Microsoft Word
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Microsoft PowerPoint
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Microsoft Outlook
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Microsoft Windows
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Microsoft word,AutoCAD, GSM, Internet
Microsoft word,AutoCAD, GSM, Internet
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Linux
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Fields of Expertise
Customer Service Mnagement
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banking
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Electrical Engineering
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IT specialist
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Technical support
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sales
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Key Skills
Communicator, Hard worker, Negotiator, Presenter, Flexible / AdaptiveOnline Presence
