FAREED Aly
Escalation Manager
Rehab City, Cairo, EgyptWork Experience
Technical Support EngineerFull Time
D-Link
Jan 2016 - Present -9 yrs, 6 months
Egypt , Cairo
- Job Details:Troubleshooting and configuring Routers,Switches,Access points,Cameras including cloud cam,storage,print servers and power lines.
Senior Support Agent Full Time
Vodafone agent
Jul 2015 - Present -10 yrs
Egypt , Cairo
- Job Details:Senior support agent that works to support agents knowledge and manager Assistant.
Technical Support EngineerFull Time
vodafone
Jan 2014 - Jan 2016 -2 yrs
Egypt , Cairo
- Job Details:The key strengths for success in this position include: 1] Accomplished 2 years of experience in Network troubleshooting problems, Enterprise technical support engineer on Vodafone,previous experience on customer service on Vodafone Ireland Account which gave the best experience on diagnosing the network faults and solving customer problems . 2] Cisco certified Network Associate with score 1000/1000 plus strong knowledge about Cisco devices, and currently studying CCNA Security and planning to certify CCNP.
Education
Bec of Applied science in enginering in communication & electronic engineering
Canadian International College (CIC)Jan 2007 - Jan 2012 - 5 yr
Bachelor's Degree in Electrical and Communication Engineering
Canadian International College (CIC)Jan 2007 - Jan 2012 - 5 yr
High School - American diploma
Nefertari American International SchoolJan 2007
Achievements
Certificate of Achievement for 2 month, D-Link Certificate of the year for best performance, Vodafone
Skills
- Microsoft Office
- Network Engineering
- Microsoft Word
- IT specialist
- Microsoft Outlook
- Microsoft Powerpoint
- Microsoft Windows
- Electrical Engineering
- Linux
- Customer Service
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Languages
English
FluentArabic
FluentFrench
BeginnerRussian
Beginner
Training & Certifications
Management Skills
Herotrch·2017Managment Skills
Herotech·2016CCNA Security
Hero TECH·2016CCNA
Cisco·2016MCSA
YAT·2008Analog & Digital Electronics
Panasonic Jelecom·2007