Basic Info

Mohamed Nemr,PMP

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

DSL Installation Team Leader at Orange

Experience Details

DSL Installation Team Leader

Customer Service/Support

Experienced (Non-Manager)

Manage the day–to-day plan, operation and problem-solving of the team to meet with the required service level components standards to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontlines and Management.
Monitor team performance and set their target and implement the upper management vision.
Communicate and escalate with other teams.
Report abnormal l behaviour and try to solve it.
- Train new comers on the ADSL technology (technical) and on Company system as a workflow


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Internet/E-commerce

www.Orange.com.eg

Sep 2006 to present (10 years 3 months)

Education

bachelor's of computer science in Computer science

Education Details

bachelor's of computer science

Computer science

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Sherooq school

Egypt

1999

C / Good / 65 - 75%

N/A

EL Sherooq school
1999

Certifications

PMP
Feb 2015

Certificate details

PMP

Feb 2015

N/A

N/A

N/A

PMI

N/A

Training and Courses

Mini MBA at NGC
Aug 2014

Training/Course Details

Mini MBA

Aug 2014

NGC

N/A

MCSE at YAT
Jul 2010

Training/Course Details

MCSE

Jul 2010

YAT

N/A

CCNA at privet
Feb 2016

Training/Course Details

CCNA

Feb 2016

privet

N/A

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

ADSLAnalyticalArabicBusiness-orientedCCNACRMComputer ScienceConsumer ServicesCustomer ServiceDSL Installation Team LeaderE-commerceEnglishFootballInternetLeaderLeadershipMCSEMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMini MBAOrangeOrganizerPMPProblem SolverReadingSupportWalkingWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

CRM

CRM

: Expert

: High

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

ADSL

ADSL

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Windows Server 2008

Windows Server 2008

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

leadership

leadership

: Advanced

: High

:

5-7 years

Key Skills

Analytical, Leader, Business-oriented, Organizer, Problem Solver

Online Presence

https://www.linkedin.com/profile/view?id=334860989&trk=nav_responsive_tab_profile_pic

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