Tayebalasma Mohamed

Client Service Representative

• Job Details:Respond promptly and professionally to customer inquiries, comments, and messages on social media platforms plus handling the app reviews and respond to customers feedback and share it to the relevant department. Engage with customers in a friendly and helpful manner, demonstrating a commitment to excellent customer service. Demonstrate proficiency in using social media platforms for customer service purposes. Stay informed about platform updates and features that may impact customer interactions. Conduct inbound and outbound calls for conducting customer satisfaction surveys and market research interviews. Gather data related to consumer behavior, product preferences, and market trends, ensuring accurate and unbiased responses. Enter collected survey data into CRM software and company databases, ensuring data integrity and compliance with privacy regulations. Address participant concerns, answer questions regarding surveys, and assist with technical issues encountered during surveys. Maintain high response rates by following up with non-responders and ensuring timely completion of interviews. Provide feedback to supervisors regarding common participant concerns or issues that could affect the data quality. Trained new hires on call handling procedures and customer service best practices, accelerating onboarding.