Tia Osman Eldouma

Senior Managed Service SpecialistFull Time

• Job Details:Building strong relationships with customers. Identifying and resolving customer issues. Data Analysis & Presenting Results to the client. Complex recordkeeping and preparing various detailed documents and reports. Providing Technical information to staff, vendors, and Clients. Gathering, processing, and reviewing a variety of data. Reviews and analysis of the Data. Research customer infrastructure setups, assess capability, and provide recommendations for dealing with performance and capacity issues, hardware and software end of life and new requirements and present findings to customers via report..

Technical Support AgentFull Time

• Job Details:*providing information, addressing concerns, and resolving problems. act as a liaison between the company and the customer. *Ensuring a positive customer experience. * Responding to customer inquiries and requests through various channels (phone, email, chat) * Providing accurate and timely information about products or services * Resolving customer complaints and issues efficiently * Upholding company policies and procedures while ensuring customer satisfaction * Documenting customer interactions and reporting relevant information

ASSISTANT CUSTOMER SERVICE REPRESENTATIVEFull Time

• Job Details:• Maintaining a positive, empathetic, and professional attitude toward customers always • Analysis of Recurrent issues and Looking for Solutions to eradicate the issueue. • Work with various department to find Solutions for the customer • Responding promptly to customer inquiries. Communicating with customers through various channels. • Ackdnowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Reporting and keeping Records