Basic Info
Tawfik Hassanein
Less than 1 year
Cairo, Egypt
Diploma
Experienced
Work Experience
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Alternative Dispute resolution Call center Advisor at Vodafone
Experience DetailsAlternative Dispute resolution Call center Advisor Customer Service/Support Entry Level N/A Company DetailsVodafone (multinational) 6th of October City, Giza, Egypt More than 1000 employees Telecommunications N/A
Oct 2016 to present (9 months)
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Customer service executive at Stream @convergys
Experience DetailsCustomer service executive Customer Service/Support Experienced (Non-Manager) N/A Company DetailsStream @convergys Cairo, Egypt More than 1000 employees Consumer Services N/A
May 2017 to present (2 months)
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Achievements
Took second place in my highschool science fair in Ecole FACE for project on oil spills in the oceans and how it effects the waters.
Education
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High School - Other
High School DetailsOther Ecole F.A.C.E Canada 2007 B / Very Good / 75 - 85% 7 Years in Ecole F.A.C.E till i moved to Egypt where i Attended another Highschool, because i enrolled in an American Diploma School and they did not approve of Canadian Diploma for 3 years. Ecole F.A.C.E
2007
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Certifications
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SAT1 Score of 1420
Jun 2011
Certificate detailsSAT1 Score of 1420 Jun 2011 1420 out of 2300 N/A N/A American School of Manhattan N/A |
Training and Courses
Training/Course DetailsCall center High Value customer Training Oct 2016 Vodafone Currently in Training, How to use Siebel Software to sort contacts and change information upon request and to ensure the security of my contacts. |
Likes and Dislikes
Last update more than 1 months ago.
Profile Skills and Keywords
Alternate Dispute ResolutionAlternative Dispute Resolution Call Center AdvisorCall Center High Value Customer TrainingCommunication SkillsComputer SkillsConsumer ServicesCustomer ServiceCustomer Service ExecutiveCustomer-orientedEnglishHard WorkerInitiativeMicrosoft WindowsMicrosoft WordPeople SkillsPersistentProblem SolverSAT1 Score Of 1420SupportTelecommunicationsVodafoneWindows Movie MakerSelf-assesed Skills
Tools and Technologies
Computer Skills
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Microsoft Word
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Microsoft Windows
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Windows Movie Maker
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Fields of Expertise
Communication skills
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People Skills
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Customer Service
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Alternate Dispute Resolution
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