Basic Info

Tawfik Hassanein

Less than 1 year

Cairo, Egypt

Diploma

Entry level

Work Experience

Alternative Dispute resolution Call center Advisor (intern) at Vodafone

Experience Details

Alternative Dispute resolution Call center Advisor (intern)

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone (multinational)

6th of October City, Giza, Egypt

N/A

Telecommunications

N/A

Oct 2016 to present (3 months)

Education

High School - Other

High School Details

Other

Ecole F.A.C.E

Canada

2007

B / Very Good / 75 - 85%

7 Years in Ecole F.A.C.E till i moved to Egypt where i Attended another Highschool, because i enrolled in an American Diploma School and they did not approve of Canadian Diploma for 3 years.

Ecole F.A.C.E
2007

Certifications

Certificate details

SAT1 Score of 1420

Jun 2011

1420 out of 2300

N/A

N/A

American School of Manhattan

N/A

Training and Courses

Training/Course Details

Call center High Value customer Training

Oct 2016

Vodafone

Currently in Training, How to use Siebel Software to sort contacts and change information upon request and to ensure the security of my contacts.

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

Alternate Dispute ResolutionAlternative Dispute Resolution Call Center AdvisorCall Center High Value Customer TrainingCommunication SkillsComputer SkillsCustomer ServiceCustomer-orientedEnglishHard WorkerInitiativeMicrosoft WindowsMicrosoft WordPeople SkillsPersistentProblem SolverSAT1 Score Of 1420SupportTelecommunicationsVodafoneWindows Movie Maker

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Windows Movie Maker

Windows Movie Maker

: Advanced

: High

:

3-5 years

Fields of Expertise

Communication skills

Communication skills

: Intermediate

: Extreme - I love it!

:

3-5 years

People Skills

People Skills

: Intermediate

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Intermediate

: Extreme - I love it!

:

1-3 years

Alternate Dispute Resolution

Alternate Dispute Resolution

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Initiative, Problem Solver, Persistent

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