Tawfik Salah Soliman

Qnb Alahli

• Senior Customer AdvisorFull Time

  Jan 2022 - Present -3 yrs, 6 months

  Egypt , Cairo

  • Job Details:strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality. Increased customer loyalty by consistently delivering a high level of service that exceeded expectations. Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively. Guided customers through product selection, offering tailored recommendations based on individual needs. Trained new personnel regarding company operations, policies and services.
• Relationship ManagerFull Time

  Jan 2021 - Jan 2022 -1 yr

  Egypt , Cairo

  • Job Details:Built and maintained relationships with new and existing clients while providing a high level of expertise. Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals. Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. Achieved goals for sale of bank products and services and exceeded performance metrics for customer service. Maintained knowledge on banking products and distribution to provide optimal service support. Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization
• Bank TellerFull Time

  May 2019 - Jan 2021 -1 yr, 8 months

  Egypt , Cairo

  • Job Details:Disbursed cash and checks accurately while maintaining security of cash drawers. Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed. Processed customer transactions promptly, minimizing wait times.