Tatiana Shcherbakova

Egyptian Resorts Company

• Senior Hospitality AdministratorFull Time

  Jan 2019 - Present -6 yrs, 6 months

  Egypt , Cairo

  • Job Details:- Monthly and weekly reports to Department Heads (hotels statistic, retail updates, Sahl Hasheesh destination reviews on travel platforms etc.) - Handling of Resident cards requests; - Communication with hotels, sub-developers retailers and service providers on site for community updates and mutual collaboration; - Working out the community policies and regulations and further implementation in cooperation with the departments concerned; - Circulation of newsletters to the residents; - Responding customers queries by email, phone and upon personal visit; - Coordinating community activities; - Dealing with vendors for services required; - Processing PRs & POs for Retail, Hospitality, Recreation, Community Relations & Marketing departments; - Retail & Hospitality and Recreation Department budget planning and expenses overseeing; - Retail lease contracts drafting; - Handling Retail related paperwork and correspondence; - Coordinating retail units delivery/handover process; - Conducting departmental meetings (4 divisions) during Director’s absence; - Coordinating departmental vacation plan; - Supervising beaches operation & recreation team.
• Hospitality AdministratorFull Time

  Feb 2016 - Jan 2019 -2 yrs, 11 months

  Egypt , Cairo

  • Job Details:- Communication with other departments, suppliers and sub-developers. - Interaction with the community residents' complaints, suggestions, recommendations or queries to feedback and ensure quality of services provided by the facilities. - Proceeding PRs & POs for Retail & Hospitality and Events Operations departments interacting with accounting and procurement departments. - Issuing resident cards (entire process from receiving request to delivering the cards and collecting payment) - Maintaining a full resident database in both hard and soft copies. - Collecting and reporting money for e-bikes rent and resident cards issuance. - Helping to coordinate the held events including security, food & beverage, housekeeping and engineering staff tasks. - Promotion of Sahl Hasheesh facilities (such as projects, resorts, hotels, restaurants and entertainments), providing all information required to the residents, hotel guests and walk-in visitors. - Reporting daily & weekly all requirements and complaints noticed to ensure services quality.