Tasnim Mohamed Al-Nakib

Customer Service RepresentativeFull Time

• Job Details:Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Inform and suggest new banking products to customers Provide information to customers on their account status and account balances Open new bank accounts according to laid down rules and guidelines Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions Participate in marketing and awareness campaigns in the bank to create an enlarged customer base Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction Ensure that customers’ confidential information is properly protected and only used for official purposes Be involved in performing some financial related and marketing transactions Channel complex customer complaints and challenges to the right quarters for effective resolution Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.

Customer Service AgentFull Time

• Job Details:Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Identifying and assessing customers’ needs to achieve satisfaction