Tasneem Hussein
Isilon Technical Support Engineer II at Dell Emc
Sheikh Zayed, Giza, EgyptWork Experience
Isilon Technical Support Engineer IIFull Time
Jun 2022 - Present -3 yrs
- Job Details:- Providing technical support for Isilon storage systems to customers via phone, email, and remote access tools. - Troubleshooting and resolving issues related to Isilon storage systems, including hardware, software, and network issues. - Conducting regular health checks and performance tuning of Isilon storage systems to ensure optimal performance and reliability.
SDWAN NOC EngineerFull Time
Sep 2020 - Jul 2022 -1 yr, 10 months
- Job Details:- Acting as a NOC engineer of WAN-Accelerators: Steal Head Riverbed, Multi-Vendor SD-WAN technologies: (Velocloud -Silver peak) and Ciena NFV platform. - Monitor customer network/systems through a proactive/reactive tools. - Provide a professional first point of contact and troubleshooting with periodic updates and raising escalations for the customer to achieve the perfect SLA’s.
Voice Incident Management EngineerFull Time
Orange Business Services
Sep 2019 - Sep 2020 -1 yr
- Job Details:- Work on BTG (Business talk global) & Genesys & FCC (Flexible contact centers). - First point of contact for 120+ customers (HP, Cisco, Microsoft, Google, Canon, SOD, NetApp, Stefanini, Mercedes Benz, Arkadin, MSCCruise....etc) - Investigating, isolating and solve the issue or follow up with required resources to get RFO.
Education
Bachelor's Degree in Communication and electronics engineering
Shoubra faculty of engineeringJan 2019
Languages
Arabic
FluentEnglish
Advanced