Tasneem Gamal

Senior Call Center AgentPart Time

• Job Details:• Supervising a team of Team Leaders that lead and control their teams to ensure they meet up with targets and perform their duties as expected. • Collaborating with multiple departments managers like marketing and quality managers. • Conducting employee evaluations. • Documenting incentives for employees working extra hours. • Generate reports on team performance, call metrics, and customer feedback. • Responding to customer inquiries via phone, email, and chat in a timely and friendly manner. • Troubleshooting customer issues and providing accurate and helpful solutions. • Documenting customer interactions and maintaining accurate records.

Team leader Call Center AgentPart Time

• Job Details:• Responding to customer inquiries via phone, email, and chat in a timely and friendly manner. • Troubleshooting customer issues and providing accurate and helpful solutions. • Documenting customer interactions and maintaining accurate records. • Lead and control the team to ensure that they meet up with targets and perform their duties as expected. • Assessing their work and giving them feedback to maximize performance. • Participating in hiring and onboarding new employees. • Daily control of performed duties to ensure the team follows the company policies. • Handle difficult escalated customers. • Generate reports on team performance, call metrics, and customer feedback.