
Tasneem Abozeid
Travel insurance manager
Cairo, EgyptWork Experience
Travel insurance managerFull Time
United insurance company
Mar 2022 - Apr 2024 -2 yrs, 1 month
Sudan , Khartoum
- Job Details:Setting strategic long and short-term departmental goals and evaluating outcomes. Prepare staff productivity weekly/ monthly performance Report Hire, on board and train issuing staff Striving to continuously improve and streamline our processes to make sure that the customer journey is smooth as possible smooth as possible. Innovating new ways to provide the established services as well as creating new ones to guarantee customer satisfaction . Collecting and analyzing customer data Works closely with sales and marketing staff to develop and implement marketing campaigns and strategies
Ticketing SupervisorFull Time
Qatarairways
Jun 2021 - Feb 2022 -8 months
Sudan
- Job Details:Supervise and motivate staff and ensure quality of work meets the Airline standard Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis Handling customer requirements and cases professionally Handle Group and Travel Agency inquiries Dealing with all mishandled passengers, NORECs, and DNBs as required each day Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and service
Ticketing AgentFull Time
Qatar airways
Apr 2018 - Aug 2019 -1 yr, 4 months
Sudan , Khartoum
- Job Details:Making and confirming reservations for passengers, selling tickets for the airlines. Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue. Assists passengers requiring special assistance to board or depart.
Sales ExecutiveFull Time
Badr airlines
Aug 2012 - Jan 2018 -5 yrs, 5 months
Sudan , Khartoum
- Job Details:esponsibilities Making and confirming reservations for passengers, selling tickets for the airlines. Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue. Assists passengers requiring special assistance to board or depart. Develops and maintains long-term strategic relationships with Trade partners and corporate clients and government at local and country level. Prepares an account development plan to achieve short, medium, and long-term mutual benefits for both Trade Partners and Corporate customers. Contributes to the formulation and implementation of sales strategy to maximize short- and long-term revenue opportunities, reduce cost of sale and generate channel shift where appropriate. Recommends pricing requests from Corporates/Trade and is responsible for individual budgets. Ensure focus and activities priorities premium cabin and high yield sales. Maximizes value from marketing spend. Manages individual expenditure budget Reviews sales data with account portfolio to drive revenue and seek out tactical revenue opportunities Manages and co-ordinate projects and initiatives on behalf of area of responsibility Develops tactical Sales and Marketing activity in support of sales opportunities in both Trade Partners Corporate market place. Maximizes value from marketing spend. Manages individual expenditure budget. Maintain sales professionalism standards. Provides regular Market Intelligence and feedback from customers and competitors. Maximize sales opportunity/opportunities through value added partners i.e. Tourism Bodies, Hotels, Hire.
Education
Master's Degree in Business administration
Sudan Academy for managementJan 2014
Skills
- Amadeus
- Airline Ticketing
- Customer Support
- Office Applications
- CRM
- Call Center
- Ticketing
- Communication
- Customer Service
- Problem Solving
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Languages
English
FluentArabic
Fluent
Training & Certifications
Sales skills
Zafar online courses·2020CRM
Zafar Training center·2020EMD course
Qatar airways·2018Handling customer with disabilities
Qatar airways E learning·2018Customer care case management system
Qatar airways online training·2018Account management course
Qatar airways E learning·2018Data protection and privacy awareness
Qatar airways E learning·2018Amadues basic reservation course
Amadues Sudan·2018Amadues E-ticket Course
Amadues Sudan·2018