profile-img

Tasneem Abozeid

Travel insurance manager

Cairo, Egypt

Work Experience

  • Travel insurance managerFull Time

    United insurance company

    Mar 2022 - Apr 2024 -2 yrs, 1 month

    Sudan , Khartoum

    • Job Details:Setting strategic long and short-term departmental goals and evaluating outcomes. Prepare staff productivity weekly/ monthly performance Report Hire, on board and train issuing staff Striving to continuously improve and streamline our processes to make sure that the customer journey is smooth as possible smooth as possible. Innovating new ways to provide the established services as well as creating new ones to guarantee customer satisfaction . Collecting and analyzing customer data Works closely with sales and marketing staff to develop and implement marketing campaigns and strategies
  • Ticketing SupervisorFull Time

    Qatarairways

    Jun 2021 - Feb 2022 -8 months

    Sudan

    • Job Details:Supervise and motivate staff and ensure quality of work meets the Airline standard  Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization  Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis  Handling customer requirements and cases professionally  Handle Group and Travel Agency inquiries  Dealing with all mishandled passengers, NORECs, and DNBs as required each day  Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and service
  • Ticketing AgentFull Time

    Qatar airways

    Apr 2018 - Aug 2019 -1 yr, 4 months

    Sudan , Khartoum

    • Job Details:Making and confirming reservations for passengers, selling tickets for the airlines.  Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.  Assists passengers requiring special assistance to board or depart.
  • Sales ExecutiveFull Time

    Badr airlines

    Aug 2012 - Jan 2018 -5 yrs, 5 months

    Sudan , Khartoum

    • Job Details:esponsibilities  Making and confirming reservations for passengers, selling tickets for the airlines.  Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.  Assists passengers requiring special assistance to board or depart.  Develops and maintains long-term strategic relationships with Trade partners and corporate clients and government at local and country level.  Prepares an account development plan to achieve short, medium, and long-term mutual benefits for both Trade Partners and Corporate customers.  Contributes to the formulation and implementation of sales strategy to maximize short- and long-term revenue opportunities, reduce cost of sale and generate channel shift where appropriate.  Recommends pricing requests from Corporates/Trade and is responsible for individual budgets.  Ensure focus and activities priorities premium cabin and high yield sales.  Maximizes value from marketing spend. Manages individual expenditure budget  Reviews sales data with account portfolio to drive revenue and seek out tactical revenue opportunities  Manages and co-ordinate projects and initiatives on behalf of area of responsibility  Develops tactical Sales and Marketing activity in support of sales opportunities in both Trade Partners Corporate market place.  Maximizes value from marketing spend. Manages individual expenditure budget.  Maintain sales professionalism standards.  Provides regular Market Intelligence and feedback from customers and competitors.  Maximize sales opportunity/opportunities through value added partners i.e. Tourism Bodies, Hotels, Hire.
  • Education

    • Master's Degree in Business administration

      Sudan Academy for management

      Jan 2014 

    Skills

    • Amadeus
    • Airline Ticketing
    • Customer Support
    • Office Applications
    • CRM
    • Call Center
    • Ticketing
    • Communication
    • Customer Service
    • Problem Solving
    View More

    Languages

    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • Sales skills

      Zafar online courses·2020
    • CRM

      Zafar Training center·2020
    • EMD course

      Qatar airways·2018
    • Handling customer with disabilities

      Qatar airways E learning·2018
    • Customer care case management system

      Qatar airways online training·2018
    • Account management course

      Qatar airways E learning·2018
    • Data protection and privacy awareness

      Qatar airways E learning·2018
    • Amadues basic reservation course

      Amadues Sudan·2018
    • Amadues E-ticket Course

      Amadues Sudan·2018
    Share this Profile