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Tasbeeh Magdy

Content Writer at Vola Agency

Moharam Bek, Alexandria, Egypt

Work Experience

Vola Agency

  • Content WriterFull Time

    Oct 2019 - Present -5 yrs, 8 months

    Egypt , Alexandria

    • Job Details:My job roles are: creative content creation for social media campaigns, generating ideas for campaigns before entering the design stage, reviewing Arabic & English content before it's sent to the client, correcting language mistakes and offering suggestions, and rephrasing content when necessary.
  • Digital Marketing coordinator internInternship

    Jul 2019 - Sep 2019 -2 months

    Egypt , Alexandria

    • Job Details:I was working with the marketing team to coordinate day-to-day activities, creating marketing strategies to fulfill clients' needs, reviewing Arabic and English content before it's sent to the client, and correcting language mistakes and offering suggestions.
  • Customer Service AgentFull Time

    O2 Share

    Nov 2018 - Jun 2019 -7 months

    • Job Details:Handling customers' inquiries who use this carpooling application.
  • International Account AdviserFull Time

    Vodafone UK

    Jul 2018 - Oct 2018 -3 months

    • Job Details:Worked in the Billing department, where I was responsible for responding to customers over the phone and resolving their inquiries, facilitating and providing a Vodafone global customer service standard, resolving calls efficiently and effectively, ensuring service level agreements are met and maintained, working as part of a team to ensure offering world-class customer service at all times, and communicating positively with all involved parties in order to facilitate customers' reception of the expected distinguished service.
  • Education

    • Bachelor's Degree in Political science

      Alexandria University (ALEXU)

      Jan 2014 - Jan 2018 - 4 yr

    • High School - Thanaweya Amma

      Alexandria experimental language school

      Jan 2014 

    Skills

    • Content Writing
    • Customer Service
    • Communication
    • Team work
    • Negogiation and persuasion
    • Problem Solving
    • Leadership
    • organization

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Beginner

    Training & Certifications

    • Professional Certificate of Supply Chain Management

      AUC·2020
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