Tarek Zain El Abedin Kamel

Teleperformance - Egypt

• Interim SupervisorFull Time

  Apr 2021 - Jun 2021 -2 months

  Egypt , Cairo

  • Job Details:During my time as Interim Supervisor, My duties included: - Provide team leadership and Set the overall vision. - Evaluate Team performance, coach, and train to improve weak areas. - Handle customer complaints and escalations. - Track and prepare quarterly reports to present to leadership. - Maintain compliance with company policies and objectives. As Interim Supervisor, I had: • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. • Learned new skills and applied them to daily tasks to improve efficiency and productivity. • Carried out day-to-day duties accurately and efficiently. • Proved successful working within tight deadlines and a fast-paced atmosphere. • Improved operations through consistent hard work and dedication. • Prepared, calibrated, and monitored production levels to achieve targets. • Identified individual employees' unique work styles and adapted management methods. • Monitored workflow to improve employee time management and increase productivity. • Conducted employee evaluations to provide feedback and set expectations for future job performance. • Organized contests and established goals to optimize productivity and improve employee morale. • Developed training, task, and process guidelines. • Communicated clear and concise directions to employees. • Delegated high volumes of work to empower the team, build trust, and assist with professional development. • Conducted routine inspections and identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures. • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. • Repaired equipment to keep jobs moving smoothly, informing the maintenance department of major machinery failures. • Mentored newly hired employees on operating equipment and safety and developed a training manual for reference. • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. • Worked with the management team to implement the proper division of responsibilities. • Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
• Ticketing OfficerFull Time

  Mar 2020 - Mar 2021 -1 yr

  Egypt , Cairo

  • Job Details:During my time as Ticketing Specialist, My duties included: · Issuing, Reissuing, and Refunding Flight Tickets. · Booking Flight Extras. · Adding Frequent Flyer benefits. As Ticketing Specialist, I had: • Provided schedule, routing, and fare information to assist customers with ticket purchases. • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts. • Sold flight tickets to customers and assisted with trip planning through scheduling, pricing, and identifying the best transportation routes. • Negotiated prices, terms of sales, and service agreements. • Selected correct products based on customer needs, product specifications, and applicable regulations. • Directed passengers to correct loading gates or areas for departures and connections. • Quoted prices, credit terms, and other bid specifications. • Informed customers of promotions to increase sales productivity and volume. • Fielded customer complaints and facilitated negotiations, resolved issues , and reached mutual conclusions. • Updated schedule monitors, and information boards and used the PA system to convey current information to customers. • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. • Increased sales with the execution of complete sales cycle processing from initial lead processing through conversion and closing. • Recorded accurate and efficient records in the customer database. • Kept detailed records of daily activities through an online customer database.
• Travel ConsultantFull Time

  May 2019 - Mar 2020 -10 months

  Egypt , Cairo

  • Job Details:During my time as Travel Consultant, My duties included: · Making Excursions, Honeymoons, leisure, Business, and Sightseeing Tour Itineraries. · Making Hotel & apartment reservations · Making Mice Reservations · Making Transportation arrangements. As Travel Consultant, I had: · Organized trips for individual, family, and business travelers. · Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings · Worked closely with clients to understand unique needs and meet specific travel desires. · Informed clients of travel policies and utilized preferred vendors to maximize company profits. · Completed accurate reservations for business travelers at point of sale. · Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations. · Responded to clients' questions, issues and complaints and found appropriate solutions when needed. · Asked open-ended questions to ascertain client needs better and determine the best international travel offerings. · Resolved financial inconsistencies through collecting outstanding fees, managing refunds, and delivering travel documentation. · Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. · Helped senior managers make effective decisions based on current and accurate reporting. · Organized memorable and exquisite travel itineraries and vacations for high- level clients, celebrities, politicians, and business executives. · Took a proactive approach to identify and resolve issues that could negatively impact business operations and revenue generation. · Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships. · Communicated benefits and information regarding international travel insurance with clients and obtained the best rates, increasing repeat business.