Tareq montaser kasem

Operations Manager & Business Development Head.Full Time

• Job Details:Experience of working with sponsors, stakeholders, and solution providers. • Creating effective, informed and highly motivated teams focused on delivery. • Comprehensive understanding of project management methodologies. • Interacts with technical and other professionals departments to evaluate Problems • And determine reasonable solutions. • Monitoring all customer service agents adherence to the task policy and Procedure & doing the proper escalation with high ability of creating accurate reports and analysis. • Achieve sales target. • Meet the customers complains or problems and try to find out solutions to their problems to make them satisfied. • Conflict management and prioritization skills. • Risk management skills by providing solutions . • Ability to operate under pressure and deliver to demanding deadlines • Provide first level technical support to all outlets / lateness in installations / refunds requests generated from the CSO’s as needed and seek direct report support when needed to ensure achievement of activities as per set SLA’s • Act as a quality control on the Sales Representatives and report their failures to the Senior Sales Representative to tackle areas for development and training • Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction • Build and modify tables as needed, compile analysis of operating programs to track operations and tackle improvements opportunities • Submit weekly/monthly reports including team achievements and outlets openings and maintenance for the review of direct report / manage a weekly meeting or as needed for the discussion of activities and agreements on corrective actions