Tarek Sulieman

Technical Support Supervisor at Etisalat Misr

Maadi, Cairo, Egypt

Sep 2021 - Present -3 yrs, 9 months

We "Telecom Egypt"

Feb 2018 - Sep 2021 -3 yrs, 7 months

Egypt , Cairo

Vodafone

Apr 2012 - Jan 2018 -5 yrs, 9 months

Egypt , Cairo

Job Details:Mange the back office team’s Operation “SL, Quality, Self-Installation, AVG installation Days and Fulfillment”. Responsible for the back office team reports and analysis. Responsible for auditing and assuring from smoothly work flow.

Vodafone

Sep 2011 - Mar 2012 -6 months

Egypt , Cairo

Job Details:Conduct outbound calls to ADSL customer through service requests received to ensure the customer request according to the SL. Where applicable directly coordinate with customers to assist them with any questions related to ADSL. Provides relevant and accurate information and appropriate options / right suggestion regarding products & services supported. Own all customer inquiries regarding ADSL till closure and post resolution call to ensure customer satisfaction(End-to-End customer experience) Monitor SLA time frames and report them till closure. Keep aligned & updated with products & services updates with stakeholders in other departments.