Tarek Mohammed Okasha

IT Planning and Performance section headFull Time

• Job Details:IT Planning and Performance section head is responsible for performing more complex analysis using most up-to-date available financial, operational and market data and workshops with departments for the development of WE Data corporate strategic directions and reconciliation with TE directions. The jobs are also responsible for the development of project management tools such as timelines and scorecards and the follow-up of strategies implementation. The job is also responsible for the development of periodic performance reports. Jobs at this level might also accountable for developing WFM analytical reports and WFM policies and procedures.

Retail and customer site section headFull Time

Retail and customer site supervisorFull Time

• Job Details:1. To determine unit work objectives and set work priorities for subordinate seniors. 2. Manage team members (40-50) employees in more than 9 locations. 3. To liaise with employees on regular basis to discuss work progress towards achieving objectives. 4. To manage employee performance within the area and the CSOs related to that area. 5. To handle all related HR requests for the Branches Members. 6. Development of teams to ensure skills levels match both current and future operational and customer requirements. 7. Developing and achieving Technical Support objectives and goals to support the organizational vision. 8. Ensuring targeted service and performance standards are achieved or exceeded. 9. Keep Branches better informed and focused on strategy. 10. To Expedite the resolution of customer problems/complains. 11. Develop custom modules for the existing tools required by operation needs. 12. Ensure compliance to performance management targets and customer satisfaction. 13. Manage the established Key Performance indicators (KPIs) to track progress towards accomplishing retail and customer site Technical Support. 14. Formalized daily, weekly and monthly reporting to Middle Management. 15. Customers Problems Analysis. 16. Review and update department process and enhance it with all stockholders departments