Tarek Ghanem

Office ManagerFull Time

• Job Details:Directed operations for a 300-member corporate office, securing a 90% staff satisfaction rating •Oversaw travel arrangements, supply purchasing, and facility maintenance efficiently •Implemented an on-call system, achieving 98% resolution of issues within one hour •Enhanced productivity through rapid response coordination for urgent facility problems.

Operation ManagementFull Time

• Job Details:• Provided 24/7 on-call support for facility issues, ensuring minimal downtime • Coordinated over 100 successful meetings and events annually • Efficiently managed office maintenance, reducing costs by 15% • Streamlined supply purchasing, saving 10% on office expenses • Arranged corporate travel for over 50 executives monthly • Planned and executed daily office operations, enhancing productivity Organized and financed corporate events, achieving a 20% increase in employee satisfaction • • Resolved administrative issues swiftly, improving office efficiency by 30%.

Aqarmap Quality Quentin Full Time

• Job Details:o Manages the data entry and control administrative duties as needed. o Accountable for the quality and productivity of all data entry work. o Advising changes to management to facilitate work processes and monitoring day-to-day functions of the business. o Auditing the data entry final results from end user side. o Responsible for Customer Relationship. o Handling all customer accounts & Inquiries o Responsibilities: o • responding to incoming email and phone. o Apply basic working knowledge of system, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. o Work requires some judgment, but is performed primarily according to standard procedures with close supervision. o Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. o May respond to customer inquires by referring them to published materials, secondary sources or more senior staff. o Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. o Deliver and exceed customer-specified service levels for handle time. o Learn, understand, retain and regularly update and demonstrate product/process knowledge. o Track, document and retrieve information in call tracking database