Tarek Hassan

Head of Commercial (Sr. Manager)Full Time

• Job Details:Responsible for the formulation & execution of commercial strategy; budget and business plan, subscribers base growth, pricing, products & services development, global revenues, cost of sales, gross margin Overseeing sales & distribution, brand & communications, mobile financial services & customer service operations Achievements: - Achieved 14% growth in subscribers base with corresponding 19% growth in revenues, and maintained 82% market share (2.6 ML Prepaid Sub) while competing with the incumbent mobile operator - 12% increase in VAS revenues after launching RBT, MFS (M-Payment, M-Recharge), Intranet & E-Commerce - 90% COGS savings after revamping scratch cards art work to be 20X1, and launching E-top up & M-recharge - Currently in the pipeline other data & voice services (Collect Call, Online Games, Chatting, MMS & SMS Contest) , and a prepaid tariff revamp exercise to overcome local currency parallel exchange rate problem - Rolled out 5 new retail channels over 3G USB modems instead of costly transmission fiber optic cables - Completed full branding exercise across all POS (Posters – Buntings – Danglers – Flyers - Signage) - Sponsored Table Tennis & Taekwondo national teams, and the main donor of the local Paralympic teams - Customer service achieved the highest answered calls of 83% & service level of 63% since launch in spite of seating limitations and being understaffed

Head of Business DevelopmentFull Time

• Job Details:- Held the responsibility of defining strategy and setting sales targets, segmenting and targeting potential accounts in FMCG, telecom, petroleum and financial sectors and conducting sales meetings - Supported marketing activities including trade shows, mailings, proposals drafting ,sales presentations , products & services pricing and bundling Achievements: - I managed to conduct trade marketing activations & road shows for blue chip FMCG companies namely Nestle, L’Oréal, and the biggest shopping mall in Egypt (City Stars), using our innovative BTL & ATL electroluminescent advertising solutions (signage, danglers, buntings, stands, E-Brochures, screens) - As for other fleet safety & security solutions I managed to close deals with key Cash in Transit company , as well as high end schools

CRM & Commercial Development Regional ManagerFull Time

• Job Details:- Was responsible for the performance of all customer care & CRM divisions within four subsidiaries in Sub-Saharan Africa & Asia (Zimbabwe, Burundi, Central African Republic and Bangladesh), with total staff HC of 1400 serving 27 million customer - Supervised and approved budgets, developed needed policies, procedures charters /toolkits for all customer care divisions - Supported and provided the knowhow in new operator launches and acquisitions due diligence Achievements: - Contributed to the launch of two mobile subsidiaries, namely Koryolink in DPR Korea and WIND in Canada, in terms of developing end to end SOPs for systems, people, processes, policies - Championed project to standardize research methodologies, questioners and reports, and applied Net Promoters Score (NPS) across all operators - Established turnaround strategies and plans for underperforming operators to achieve all targeted KPIs, which enabled all OPCOs to reach group standards and best practices, which increased customer satisfaction index, NPS and brand pulse - Revamped and developed CRM systems, billing, IN, churn prediction modules, campaigns management and IVR in terms of requirements, business rules, reporting, integration & UAT