Tarek El Gamal

Technical Consultant at Infor

Maadi, Cairo, Egypt

Infor

Nov 2021 - Present -3 yrs, 7 months

Aug 2019 - Nov 2021 -2 yrs, 3 months

Job Details:PostUp - Upland Software Working with Zendesk ticketing system as second level support for Postup system issues. Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. Using technologies MS SQL for DB, Linux CentOS for networking, Python scripting.

Inspire Innovations

Apr 2019 - Aug 2019 -4 months

Job Details:Manage and support scanning team on Metlife's ECM system and making sure all documents are uploaded daily in timely manner. Point of contact with Metlife's business users in relation to all system bugs and enhancements. Working on BRDs for system bugs and enhancements after communicating with the involved parties. Monitoring Metlife's BPM and ECM system performance on daily basis

Business Systems Analyst & Team LeaderFull Time
Aug 2018 - Apr 2019 -8 months
Egypt
- Job Details:Work closely with management to develop and document best business practices, including: functional design specifications, configuration in development and test environments, user acceptance testing, integrity of data feeds and reports, implementing standard operating procedures, and creating end user training. Serve as an escalation point in coordination efforts with operations, suppliers, and departments to overall operational efficiencies. Respond to requests and functional inquiries from business and system end users ensuring streamlining and efficacy of overall operations and outcomes.
Senior ERP & EDI Technical ConsultantFull Time
Dec 2017 - Dec 2018 -1 yr
Egypt , Cairo
- Job Details:Job Description: Successfully implementing ERP software in a variety of industries and company sizes Assist clients in all phases of the ERP life cycle including; Assisting pre-sales solution consultants with customer requirements Assisting project managers with project scope, deliverable and timely updates Consulting with customers on industry and Acumatica best practices Call out and assist technical team in building any out-of-scope customizations or enhancements Successfully manage time to meet minimum billable consulting hours thresholds
ERP Implementations Project ManagerFull Time
Dec 2016 - Feb 2019 -2 yrs, 2 months
Egypt , Cairo