profile-img

Tarek Salah El Adl

IT Supervisor - Project manaer

Nasr City, Cairo, Egypt

Work Experience

  • Project ManagerFull Time

    Kuwait Wadi El-Nile Urban Development (KUWADICO)

    Aug 2016 - Present -8 yrs, 10 months

    Egypt , Cairo

    • Job Details:• Manage and monitor all installed systems and infrastructure • Install, configure, test and maintain operating systems, application software and system management tools • Liaise with vendors and other personnel for problem resolution • Identify departmental needs and make suggestions regarding technical direction. • Implanting and Migrating to O365 • Create flowcharts, diagrams, and other documentation. • Performing technical evaluations, analysis, and troubleshooting for all “supported” servers in response to Help Desk • Maintain, implement and support services running on Windows server platforms running on physical and virtual environment • Maintain, implement and support Virtual infrastructure • Maintain, implement and support SAN and NAS environment • Evaluate, implement and support system monitoring tools • Getting quotations and providing appropriate PO upon business needs.
  • System Administrator - Data Center EngineerFull Time

    WE (TE-Data)

    Jan 2014 - Jul 2016 -2 yrs, 6 months

    Egypt

    • Job Details:• Providing maintenance for TE Data internet service provider and hosted solutions • Support, monitor, and maintains servers different platforms and configurations. • Support, monitor and maintain TE Data’s solution and scheduled jobs • Performs basic monitoring, troubleshooting and repair of all aspects of services, servers, operating systems and hardware • Provide second-line support for issues raised by other TE Data teams • Provides notifications, escalations, status updates, and problem reporting as required • Uses strong troubleshooting skills in isolating and solving problems • To monitor and ensure optimal performance of data center facility. • To install, configure, and administer various systems. • Dealing with DNS, Hosting and E-mail services Concept and implementations. • Monitoring and troubleshooting services running on both Linux and Microsoft platforms • Working with visualization: Hyper-V and vSphere.
  • Project Coordinator for FTTH projectFull Time

    WE (TE-Data)

    May 2011 - Jan 2014 -2 yrs, 8 months

    Egypt , Cairo

    • Job Details:• Installation and troubleshooting all FTTH(Fiber To The Home) problems. • Troubleshooting all Family Filter (filtered internet) problems. • Analysis and reporting for the service level • Maintain the quality of service offered to the customer. • Support new Services and Solution development and management processes as required. • Configure the modem and network telecommunication settings. • Troubleshooting Mail ,Domain ,Arabic Domains, Hosting and all ADSL problems • Reporting and analysis all POP's performance with forecasting POP's problems.
  • Technical support (Service Activation)Full Time

    TE-Data

    May 2010 - Present -15 yrs, 1 month

    Egypt

    • Job Details:• Follow up on customer's problem and the new customer's installation from A to Z • Providing technical assistance for ADSL. • Receiving customers call and handle their different problems using available tools and troubleshooting ways • Follow work procedures and work circumstances that changes due to work performance and refer any changes to leaders • Stick to rules , deadlines and achieve required target for my team according to Call Center over all target or service level
  • Education

    • BSc in Computer And Automatic Control System Engineer

      Obour Academy for Engineering and Technology

      Jan 2001 - Jan 2006 - 5 yr

    • High School - Thanaweya Amma

      El –Nasr English School

      Jan 2001 

    Skills

    • IT
    • Oprations
    • monitor, and maintains servers different platforms
    • Project Management
    • Microsoft Office
    • Linux
    • Windows Server

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Beginner

    Training & Certifications

    • PMP

      Progress academy·2019
    • PMP

      2019
    • Office 365

      Global Knowladge·2018
    • ITIL

      Progress academy·2017
    • MCSA 2012

      2015
    • RHCSA

      Redhat·2014
    • Juniper Certified Networking Fundamentals

      2011
    • Cisco Certified IT Essentials

      2010
    • CCNA

      2009
    • MCSE

      2009
    Share this Profile