
Tarek Salah El Adl
IT Supervisor - Project manaer
Nasr City, Cairo, EgyptWork Experience
Project ManagerFull Time
Kuwait Wadi El-Nile Urban Development (KUWADICO)
Aug 2016 - Present -8 yrs, 10 months
Egypt , Cairo
- Job Details:• Manage and monitor all installed systems and infrastructure • Install, configure, test and maintain operating systems, application software and system management tools • Liaise with vendors and other personnel for problem resolution • Identify departmental needs and make suggestions regarding technical direction. • Implanting and Migrating to O365 • Create flowcharts, diagrams, and other documentation. • Performing technical evaluations, analysis, and troubleshooting for all “supported” servers in response to Help Desk • Maintain, implement and support services running on Windows server platforms running on physical and virtual environment • Maintain, implement and support Virtual infrastructure • Maintain, implement and support SAN and NAS environment • Evaluate, implement and support system monitoring tools • Getting quotations and providing appropriate PO upon business needs.
System Administrator - Data Center EngineerFull Time
WE (TE-Data)
Jan 2014 - Jul 2016 -2 yrs, 6 months
Egypt
- Job Details:• Providing maintenance for TE Data internet service provider and hosted solutions • Support, monitor, and maintains servers different platforms and configurations. • Support, monitor and maintain TE Data’s solution and scheduled jobs • Performs basic monitoring, troubleshooting and repair of all aspects of services, servers, operating systems and hardware • Provide second-line support for issues raised by other TE Data teams • Provides notifications, escalations, status updates, and problem reporting as required • Uses strong troubleshooting skills in isolating and solving problems • To monitor and ensure optimal performance of data center facility. • To install, configure, and administer various systems. • Dealing with DNS, Hosting and E-mail services Concept and implementations. • Monitoring and troubleshooting services running on both Linux and Microsoft platforms • Working with visualization: Hyper-V and vSphere.
Project Coordinator for FTTH projectFull Time
WE (TE-Data)
May 2011 - Jan 2014 -2 yrs, 8 months
Egypt , Cairo
- Job Details:• Installation and troubleshooting all FTTH(Fiber To The Home) problems. • Troubleshooting all Family Filter (filtered internet) problems. • Analysis and reporting for the service level • Maintain the quality of service offered to the customer. • Support new Services and Solution development and management processes as required. • Configure the modem and network telecommunication settings. • Troubleshooting Mail ,Domain ,Arabic Domains, Hosting and all ADSL problems • Reporting and analysis all POP's performance with forecasting POP's problems.
Technical support (Service Activation)Full Time
TE-Data
May 2010 - Present -15 yrs, 1 month
Egypt
- Job Details:• Follow up on customer's problem and the new customer's installation from A to Z • Providing technical assistance for ADSL. • Receiving customers call and handle their different problems using available tools and troubleshooting ways • Follow work procedures and work circumstances that changes due to work performance and refer any changes to leaders • Stick to rules , deadlines and achieve required target for my team according to Call Center over all target or service level
Education
BSc in Computer And Automatic Control System Engineer
Obour Academy for Engineering and TechnologyJan 2001 - Jan 2006 - 5 yr
High School - Thanaweya Amma
El –Nasr English SchoolJan 2001
Skills
Languages
English
FluentArabic
FluentFrench
Beginner
Training & Certifications
PMP
Progress academy·2019PMP
2019Office 365
Global Knowladge·2018ITIL
Progress academy·2017MCSA 2012
2015RHCSA
Redhat·2014Juniper Certified Networking Fundamentals
2011Cisco Certified IT Essentials
2010CCNA
2009MCSE
2009