Tarek Saeed Alswaah
Senior Customer Success Manager
New Cairo, Cairo, EgyptWork Experience
Senior Customer Success ManagerFull Time
PlanRadar
Jan 2023 - Present -2 yrs, 5 months
Australia , Sydney
Sales and Business Development RepresentativeFull Time
PlanRadar
Oct 2021 - Jan 2023 -1 yr, 3 months
Austria , Vienna
Subject Matter ExpertFull Time
ASDA
Jun 2021 - Oct 2021 -4 months
United Kingdom
- Job Details:Assisted new team members with system checks, soft skills training, and ongoing feedback to ensure a smooth onboarding process. Resolved escalations promptly, maintaining high levels of customer satisfaction. Delivered training on new products and services to enhance team proficiency and customer engagement.
Education
Bachelor's Degree in communication and electronics engineering
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2012 - Jan 2018 - 6 yr
High School - Thanaweya Amma
El manara language schoolJan 2012
Activities
Chairman at HANDS
Student Activity
Jan 2016 - Sep 2016 -8 months
OGV at AIESEC
Volunteering
Sep 2015 - Sep 2016 -1 yr
Marketing vice president at HANDS
Student Activity
Sep 2015 - Jan 2016 -4 months
Publicity organizer at HANDS
Volunteering
Jan 2015 - Sep 2015 -8 months
Skills
- Upselling
- Customer Retention
- Onboarding
- Social Media
- Customer Success
- Account Management
- Risk Management
- Microsoft Office
- Customer Support
- Adobe Photoshop
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Languages
Arabic
FluentEnglish
Fluent