Tarek elganzory

Call Center AdvisorFull Time

Customer Service advisor and team leader by delegationFull Time

• Job Details:-Coaching and training staff members to maintain high customer service standard. -Preparing monthly reports of our customers’ satisfaction. -Developing objectives for customer care department.

Customer service agent promoted to team leaderFull Time

• Job Details:-Coaching and training staff members to maintain high customer service standard. -Preparing monthly reports of customer satisfaction. -Developing objectives of the customer care department. -Interacting and handling customer on a daily basis. -Responding to the customers 'inquiries and guiding them to the appropriate service. -Creating and implementing an effective customer loyalty program.