
Tarek Mohammed Youssef
Marketing Specialist at Al Nahar Hearing
Haram, Giza, EgyptWork Experience
Marketing SpecialistFull Time
Al Nahar Hearing
Jan 2016 - Present -9 yrs, 5 months
Egypt , Cairo
- Job Details:Constantly Reading & learning about the products the company sells to understand how to best market & sell them. Responsible for organizing medical seminars, conventions, summits, open days & events on a monthly basis. Photographing and video graphing such events and editing images and videos. Designing brochures, banners, flyers, advertisement, presentations for the entire company. Responsible for the online / social media marketing including: YouTube channel (I made one for the company), Facebook page, Website. Researching, studying filtering & choosing the content displayed to the public on the internet & social media such as: general educative medical info, Ear/Nose/Throat medical info, latest medical world news, greeting posts in national holidays, etc… Studying Competitors From "Amplifon" to "Khalid Abu Takeya" through PEST Analysis & SWOT Analysis for those competitors. Conducting Sales Analysis, Sales Forecasting & Sales Trending for the company. Assist in innovating new promotions.
Senior Telesales AgentFull Time
Wisdek Corp.
Jan 2014 - Jan 2016 -2 yrs
Egypt , Cairo
- Job Details:Creating and maintaining customer database within specific offshore segments. Promoting and selling company’s products and services to new and existing customers. Solving technical complaints. Following up on ad campaign contracts. Compiling daily and weekly reports to supervisors, shift managers and regional managers.
Team ManagerFull Time
- Job Details:Receiving incoming customer calls. Resolving customers charging and billing issues. Initiating preliminary activation of service and accounts. Resolving all technical support issues for company’s hardware products or third party products. Promoting upgrades for customers’ existing plans. Achieving monthly quota on sales targets. Coaching co-workers on customer satisfaction training sessions for existing and new hires. Guiding and mentoring new hires. Compiling after call reports. Following up on service level.
Education
Bachelor Business Administration in Accounting English
Modern Academy for Engineering and Technology (MIS)Jan 2011 - Jan 2016 - 5 yr
Bachelor Management Sciences in Accounting English
Modern Sciences and Arts University (MSA)Jan 2008 - Jan 2011 - 3 yr
High School - Thanaweya Amma
Misr Language SchoolsJan 2008
Skills
Languages
English
FluentArabic
FluentFrench
IntermediateSpanish
Intermediate
Training & Certifications
Divemaster
PADI·2016Soft Skills
MSA University·2009Customer Support
Stream Global Service - Convergys·2009Customer Care Skills
Vodafone International Services - VIS·2008