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Tarek Mohammed Youssef

Marketing Specialist at Al Nahar Hearing

Haram, Giza, Egypt

Work Experience

  • Marketing SpecialistFull Time

    Al Nahar Hearing

    Jan 2016 - Present -9 yrs, 5 months

    Egypt , Cairo

    • Job Details:Constantly Reading & learning about the products the company sells to understand how to best market & sell them. Responsible for organizing medical seminars, conventions, summits, open days & events on a monthly basis. Photographing and video graphing such events and editing images and videos. Designing brochures, banners, flyers, advertisement, presentations for the entire company. Responsible for the online / social media marketing including: YouTube channel (I made one for the company), Facebook page, Website. Researching, studying filtering & choosing the content displayed to the public on the internet & social media such as: general educative medical info, Ear/Nose/Throat medical info, latest medical world news, greeting posts in national holidays, etc… Studying Competitors From "Amplifon" to "Khalid Abu Takeya" through PEST Analysis & SWOT Analysis for those competitors. Conducting Sales Analysis, Sales Forecasting & Sales Trending for the company. Assist in innovating new promotions.
  • Senior Telesales AgentFull Time

    Wisdek Corp.

    Jan 2014 - Jan 2016 -2 yrs

    Egypt , Cairo

    • Job Details:Creating and maintaining customer database within specific offshore segments. Promoting and selling company’s products and services to new and existing customers. Solving technical complaints. Following up on ad campaign contracts. Compiling daily and weekly reports to supervisors, shift managers and regional managers.
  • Team ManagerFull Time

    Concentrix

    Jan 2009 - Jan 2014 -5 yrs

    Egypt , Giza

    • Job Details:Receiving incoming customer calls. Resolving customers charging and billing issues. Initiating preliminary activation of service and accounts. Resolving all technical support issues for company’s hardware products or third party products. Promoting upgrades for customers’ existing plans. Achieving monthly quota on sales targets. Coaching co-workers on customer satisfaction training sessions for existing and new hires. Guiding and mentoring new hires. Compiling after call reports. Following up on service level.
  • Education

    • Bachelor Business Administration in Accounting English

      Modern Academy for Engineering and Technology (MIS)

      Jan 2011 - Jan 2016 - 5 yr

    • Bachelor Management Sciences in Accounting English

      Modern Sciences and Arts University (MSA)

      Jan 2008 - Jan 2011 - 3 yr

    • High School - Thanaweya Amma

      Misr Language Schools

      Jan 2008 

    Skills

    • Internet
    • Google Apps
    • Customer Service
    • Microsoft Office
    • Marketing & Advertising
    • Adobe Photoshop
    • Sales

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Intermediate
    • Spanish

      Intermediate

    Training & Certifications

    • Divemaster

      PADI·2016
    • Soft Skills

      MSA University·2009
    • Customer Support

      Stream Global Service - Convergys·2009
    • Customer Care Skills

      Vodafone International Services - VIS·2008
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