TS
Tarek Mohamed Samir
Sales Manager
Rehab City, Cairo, EgyptWork Experience
Senior SalesFull Time
KidZania Cairo
Oct 2012 - Feb 2017 -4 yrs, 4 months
Egypt , Cairo
- Job Details:• Responsible for all Schools communications, conflict resolution, and compliance with client deliverables and revenue plans. • Approves Change Orders and invoices, and is responsible for payment collections. • Ensures that all processes and procedures are followed completed, quality standards are met, and that projects are profitable. • Aware and in pursuit of opportunities for account growth and new business • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. • Handling the account from A to Z, with up selling and cross selling. • Responsible in managing, selling & marketing (Schools). • Handling VIP invitees as well as representatives of key accounts. • Account management and ongoing follow-up with key customers. • Responsible for building, maintaining, and retaining relationships with schools which may prove profitable to the company. • Building good relationship with Schools, also to take the necessary steps that would induce businesses to get into contract with the company, which in turn boost sales and revenues. • Generating new opportunities and set goals and achieve company objectives.
Corporate Sales Full Time
BDO-Esnad
Dec 2011 - Sep 2012 -9 months
Egypt , Cairo
- Job Details:• Develop prospects database based on targeted sector identified by CEO and Business Development Director. • Markets and sells the company outsourcing services to potential clients; meets with clients to inform of all services provided, and to establish requirements. • Develops and maintains healthy pipeline of forecasted and actual sales. • Generates leads within the criteria of the potential clients; and transferring them into sales opportunities • Conduct cold calls to schedule meetings with prospects. • Meet prospect clients to identify client potential needs and means of collaboration. • Instantly respond to any client request or inquiry by telephone, mail, and letters. • Reports sales activities on daily, weekly, monthly and quarterly basis. • Update Customer profile database sheet. • Develop proposals and add any specific client requirements. • Set a meeting with the client to introduce operations supervisor and discuss implementation Plan. • Handover the project implementation to Operations supervisor. • Upgrade business with all existing customers.
Customer Relationship managerFull Time
Makro Cash & Carry
Jan 2010 - Dec 2011 -1 yr, 11 months
Egypt , Cairo
- Job Details:• Focusing on developing and maintaining relationships with customer and analyzing work flow. • Monitoring progress against a set of benchmarks. • Providing help and advice to customers using makro products or services. • Communicating courteously with customers by telephone, email, letter and face to face. • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; • Handling customer complaints or any major incidents. • Activates the un active clients. • Analyzing statistics or other data to determine the level of customer service provided. • Visiting customers to provide a one-to-one service. • Developing feedback or complaints procedures for customers to use. • Meeting with other managers to discuss possible improvements to customer service. • Being involved in staff recruitment and appraisals. • Training staff to deliver a high standard of customer service. • Leading or supervising staff and indoor sales to enhance sales. • Learning about products or services and keeping up to date with changes.
Education
Bachelor's Degree in International Bussiness
Sadat Academy for Management Sciences (SAMS)Jan 2001 - Jan 2005 - 4 yr
High School - Thanaweya Amma
english language schoolJan 2001
Skills
Languages
Arabic
FluentEnglish
FluentFrench
Intermediate