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Tarek mohamed Salem

Credit Quality Assurance & Training Senior Officer at 1. Commercial International Bank (CIB)

Heliopolis, Cairo, Egypt

Work Experience

  • Credit Quality Assurance & Training Senior OfficerFull Time

    1. Commercial International Bank (CIB)

    Jan 2016 - Present -9 yrs, 5 months

    • Products Credit Reviewer at the Commercial International Bank (CIB) at the Credit Assessment & Fulfillment Unit – Consumer & Business Banking Risk.Full Time

      Commercial International Bank (CIB)

      Apr 2010 - Jan 2016 -5 yrs, 9 months

      Egypt , Cairo

      • Job Details:Products Credit Reviewer at the Commercial International Bank (CIB) at the Credit Assessment & Fulfillment Unit – Consumer & Business Banking Risk. • Managing teams consisting of four to five analysts. • Authorized for decision making process of all retail credit facilities ( Secured & Unsecured Personal Loans – Credit Cards – Devolving Over Drafts) • Assess & analyze customers’ asset products requests of credit cards, personal loans& over drafts (Secured & Unsecured Products). • Processing customers’ asset products requests of cards and loans in accordance with the established policies and procedures set for minimum checking criteria. • Processing all the incoming applications on the same day, each according to employment type. • Performing documents and system fields’ check for all incoming applications. • Handling approval and deviations E-mails to top management, Meeting productivity target within products turnaround time. • Full awareness and adherence to the Bank’s Code of Internal Related Policies & Procedures, CBE regulations, Banking Law & Security Law. • Responsible for conducting policy training for fresh hires. • Recommending procedural/policy changes. • Helping sales and marketing departments in managing financial orders to control credit exposure, make payments on time, and reduce
    • Citiphone Officer (Customer Service Contact Center UnitFull Time

      CITIBANK EGYPT

      Jul 2008 - Apr 2010 -1 yr, 9 months

      Egypt , Cairo

      • Job Details:Citiphone Officer (Customer Service Contact Center Unit) • Citiphone is the link between Citibank departments and the customers • It’s also the bank main money generating unit the citiphone officer has-Full access to all banking operations • Immediate response to the inquiries of the customers of Citibank Egypt and the prospects and Provide customer service and perform financial transaction to all customers. • Handling of complaints and disputes in a courteous and professional manner. • Professional communication skills. • Citiphone officer also cross sell all the bank products (insurance policies / loan /car loan and has the ability and the authority to finish and close any deal through the phone in very short time and with the minimum documents and paper. • During working period the below training sessions had been attended: - Personal loan & credit cards sales and criteria training - Credit life insurance training • Accident and medical insurance training ( Alico products ) • Credit policy
    • Education

      • Bachelor's Degree in Faculty of Commerce and Business Administration’

        Helwan University

        Jan 2004 - Jan 2007 - 3 yr

      • Diploma in Accounting

        Helwan University

        Jan 2007 

      • High School - American diploma

        • Nefertari American International School

        Jan 2003 

      Achievements

      none

      Skills

      • cafu
      • Microsoft Excel
      • Microsoft Powerpoint
      • Microsoft Visio
      • Microsoft Word
      • Quality Assurance
      • Call Center

      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • time mangment

        CIB·2016
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