
Tarek mohamed Salem
Credit Quality Assurance & Training Senior Officer at 1. Commercial International Bank (CIB)
Heliopolis, Cairo, EgyptWork Experience
Credit Quality Assurance & Training Senior OfficerFull Time
1. Commercial International Bank (CIB)
Jan 2016 - Present -9 yrs, 5 months
Commercial International Bank (CIB)
Apr 2010 - Jan 2016 -5 yrs, 9 months
Egypt , Cairo
- Job Details:Products Credit Reviewer at the Commercial International Bank (CIB) at the Credit Assessment & Fulfillment Unit – Consumer & Business Banking Risk. • Managing teams consisting of four to five analysts. • Authorized for decision making process of all retail credit facilities ( Secured & Unsecured Personal Loans – Credit Cards – Devolving Over Drafts) • Assess & analyze customers’ asset products requests of credit cards, personal loans& over drafts (Secured & Unsecured Products). • Processing customers’ asset products requests of cards and loans in accordance with the established policies and procedures set for minimum checking criteria. • Processing all the incoming applications on the same day, each according to employment type. • Performing documents and system fields’ check for all incoming applications. • Handling approval and deviations E-mails to top management, Meeting productivity target within products turnaround time. • Full awareness and adherence to the Bank’s Code of Internal Related Policies & Procedures, CBE regulations, Banking Law & Security Law. • Responsible for conducting policy training for fresh hires. • Recommending procedural/policy changes. • Helping sales and marketing departments in managing financial orders to control credit exposure, make payments on time, and reduce
Citiphone Officer (Customer Service Contact Center UnitFull Time
CITIBANK EGYPT
Jul 2008 - Apr 2010 -1 yr, 9 months
Egypt , Cairo
- Job Details:Citiphone Officer (Customer Service Contact Center Unit) • Citiphone is the link between Citibank departments and the customers • It’s also the bank main money generating unit the citiphone officer has-Full access to all banking operations • Immediate response to the inquiries of the customers of Citibank Egypt and the prospects and Provide customer service and perform financial transaction to all customers. • Handling of complaints and disputes in a courteous and professional manner. • Professional communication skills. • Citiphone officer also cross sell all the bank products (insurance policies / loan /car loan and has the ability and the authority to finish and close any deal through the phone in very short time and with the minimum documents and paper. • During working period the below training sessions had been attended: - Personal loan & credit cards sales and criteria training - Credit life insurance training • Accident and medical insurance training ( Alico products ) • Credit policy
Education
Bachelor's Degree in Faculty of Commerce and Business Administration’
Helwan UniversityJan 2004 - Jan 2007 - 3 yr
Diploma in Accounting
Helwan UniversityJan 2007
High School - American diploma
• Nefertari American International SchoolJan 2003
Achievements
none
Skills
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
time mangment
CIB·2016