Tarek Mahmoud Fahim Osman

Principle Operation Engineer

New Cairo, Cairo, Egypt

May 2024 - Jan 2025 -8 months

Customer Success EngineerFull Time
Mar 2020 - Nov 2020 -8 months
Egypt , Ismailia
Technical and Operational Unit Support EngineerFull Time
Sep 2019 - Mar 2020 -6 months
Egypt , Ismailia
- Job Details:1. Responsible for supporting TPAY live merchants and operators in addition to platform monitoring to make sure the overall echo system is up & running with the highest availability and reliability measures, 2. The responsibilities will include problem troubleshooting, root cause analysis and hot fixing issues on production, handle & monitor downtime and handle emergency alerts (on phone call support) either related to operators or merchants, 3.Handle incoming complaints from customers, merchants or operators.

Teleperformance Egypt

Nov 2015 - Sep 2018 -2 yrs, 10 months

Egypt , Cairo

Job Details:1. working for Western Union account for US, Canada and UK. 2. Supporting customers and helping them in any problems related to sending and receiving money and answering their inquires and handling their complaints

Dec 2014 - May 2015 -5 months

Egypt , Cairo

BSc in Information System major
British University in Egypt (BUE)
Jan 2008 - Jan 2012 - 4 yr
Bachelor's Degree in Informatics and Computer Science
Loughborough University
Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
Egyptian Language School
Jan 2008