TN
Tarek Naguib
Technical Support Specialist at Misr International University
Cairo, EgyptWork Experience
Misr International University
May 2016 - Present -9 yrs, 1 month
Egypt
- Job Details:Expertise in diagnosing and resolving hardware, software, and network issues. Strong understanding of Windows, macOS, and Linux operating systems. Proficient with remote desktop tools. Knowledge of networking protocols and configuring routers, switches, and wireless networks. Installation, configuration, and troubleshooting of computers, printers, and peripherals. Skilled in VMware ESXi and managing virtual machines. Experience with cloud platforms and IT service management tools.
Tseppas All Branches & Factory
May 2015 - May 2016 -1 yr
Egypt
- Job Details:Installing operating systems and providing support for various Windows versions. Hardware and peripheral support, including printers. Network troubleshooting and management.
Genena Group (Outsource)
May 2014 - May 2015 -1 yr
Egypt
- Job Details:Fixing computer problems, installing operating systems, and providing support. Cable arrangement and installation, and troubleshooting LAN and internet connectivity issues.
Education
Bachelor's Degree in Information System Management
Future AcademyJan 2010 - Jan 2014 - 4 yr
Skills
- Hardware support and setup
- Operating systems and platforms
- IT support tools and ticketing system
- System Backup and Recovery
- Virtualization
- Troubleshooting And Diagnostics
- Network support and configuration
- software support
- Security awareness
- Cloud services and SaaS support
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Languages
Arabic
FluentEnglish
Fluent