Tarek Nabil

Call Center RepresentativeFull Time

• Job Details:-Answer telephone calls from clients and associates regarding inquiries on deposit accounts, consumer and mortgage loans, online banking and all other bank products and services, and fulfill their telephone requests. -Keep abreast of new products and services, Bank systems, and department policies. -Research and resolve client questions and concerns, and respond back to them in a timely manner to ensure client retention and satisfaction. -Cancel and reactivate ATM and debit cards, and complete dispute forms as necessary. Respond to debit card issues. -Research, verify and resolve check order requests for clients. -Create and activate E-Banking accounts for customers.