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Tarek Mohamed Abdel Hamid

Front Office Manager at Movenpick

Masr Al Qadima, Cairo, Egypt

Work Experience

  • Front Office ManagerFull Time

    Movenpick

    May 2014 - Present -11 yrs, 1 month

    Egypt , Suez

    • Assistant Front Office ManagerFull Time

      at Movenpick Hotels & Resorts

      Dec 2009 - May 2014 -4 yrs, 5 months

      • Night ManagerFull Time

        Movenpick Hotel & Resorts

        Nov 2008 - Dec 2009 -1 yr, 1 month

        • Front Desk SupervisorFull Time

          Le Meridien Hotels

          Jun 2003 - Nov 2008 -5 yrs, 5 months

            • Education

            • Bachelore of Tourism & Hotels in Hotel Management

              Helwan University

              Jan 1996 - Jan 1999 - 3 yr

            • High School - Thanaweya Amma

              ibrahimia secondary school

              Jan 1996 

            Achievements

            1- Excellent performance through the last three IQ audits, since May 2014.(over 90% each time) 2- Developing the numbers of emails collections & guest responses within the VEOS survey. 3- Developing all the numbers related to the guest experience in VEOS surveys. 4- participated in green globe certificate for last year(96%). 5- Assist with developing a higher ranking of tripadvisor (ranked 7 out of 37 hotels in Giza)

            Skills

            • Guest oriented
            • Peopel Oriented
            • Problem Solving

            Training & Certifications

            • Dealing with online feedback and Effective service recovery(MBA)

              IFH·2016

            • Executive Revenue Management (MBA)

              IFH·2014

            • On Job Training Skills

              Movenpick Hotels & Resorts·2014

            • Applied Finance (MBA)

              IFH·2012

            • Desk Supervisor

              Le Meridien Hotels & SPA·2008
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