Tarek Ibrahim Mahmoud

CRM ManagerFull Time

• Job Details:*Managing a team of call center representatives directly and directing their activities for the achievement of call center targets and goals. *Managing the overall performance analysis of existing lists and programs. *Developing and supervising a team of representatives and preparing their performance reports. *Developing new lead targeting schemes, and scripting for the optimization of existing programs. *Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts. *Measuring and demonstrating the group productivity as well as the individual’s reports related to customer outcomes. *Identifying and articulating reporting requirements, which includes targets, specific data, and anticipated outcomes. *Identifying, recommending and supporting the implementation of various programs for the improvement of call center processes. *Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team. *Promoting sales culture that encourages and ensures the staff satisfaction. *Evaluate and report key performance metrics to ensure best practices.

Corporate Collection Senior Advisor and Finance-Billing CollectionFull Time

• Job Details:*Monitoring all the pending payment from all the channels. *Audit all the billing transactions. *Stores Reconciliation. *Ensuring that all collection actions are taken as per the process. *Applying customer’s payments among customer sub-accounts through the Accounts receivable. *Ensuring that all payments are applied to correct buckets as per bad debt calculations *Preparation of accounts need Authority limits exceptions & follows the required approvals. *Applying the control balance deductions to necessary accounts. *Reviewing Accounts receivable aging and oversee and assist with credit and collections activities as necessary. *Conduct the necessary orientation sessions to all Enterprise COPS staff regarding newly launched payment methods. *Reviewing the impact on customers’ accounts in the company’s accounting books and registers as a result of payment of the amounts due to the company from such customers. *Provide the management With the Bad debt % per team & potential risk per segment. *Reporting the cash flow performance. *Plan for unusual problem in certain month or Seasonality. *Forecasting yearly Bad debt vs. budget with finance. *Segments’ Target to ensure achieving departmental target. *Attending UATs for new products affecting the enterprise to avoid risk that might impact bad debt. *Contact the technical team to liaise with them the reported problems. *To manage the outstanding Customer balances falling due and contact customers through the Account Manager before the balances become overdue to confirm payments. *Ensure that appropriate telephone contact is made at the earliest possible stage on overdue debts, in accordance with the Credit Control timetable.

Senior Account AngelFull Time

• Job Details:*Act as the primary point of contact with our corporate sales team & top corporate accounts. *Handle the day-to-day interactions and solving any problem related to any corporate account. *Implement high quality standards of Customer Service for the corporate segments in order to exceed their expectations and to assure their satisfaction. *Maintain high coordination & communication skills that enable to communicate between various sections within the department to facilitate the flow of work, and to ensure maximum service to the corporate customer. *Prioritize and achieve multiple tasks, establish and meet deadlines. *Manage the ongoing customer relationship with the customers. *Monthly tracking for the bills issued on the assigned accounts to avoid any bill mistakes. *Positive communication with concerned departments to solve any technical problem faced within any account. *Productivity monthly tracking for the team members, to ensure fair appraisal for each member.