Tarek Ibrahim Kotb

IT Team LeaderFull Time

It ManagerFull Time

• Job Details:✔ Manage the help desk team and evaluate the performance ✔ Make Technology designs for all Mavens` customers ✔ IT Projects Delivery. ✔ Owning the end to end delivery of IT projects. ✔ Build & maintain IT processes and auditing to ensure they are followed. ✔ Working with suppliers to get all technology items needed with the best price. ✔ Working with Service providers for connectivity for each customer ✔ Enhance the IT support for each customer ✔ Ensure customer service is timely and accurate on a daily basis ✔ Train and support help desk representatives and technicians ✔ Researching and resolving the most difficult and complex problems that other service desk tiers have been unable to resolve.

Senior Network EngineerFull Time

• Job Details:✔ Responsible for all network devices and all troubleshooting with network issues ✔ Responsible for Fortigate Firewall operations and troubleshooting ✔ Dealing with Cisco switches and IP phones ✔ Working on Cisco Call Management Express by creating users` phones on it.