Tarek Ali

Four Seasons

• Newsletter Editor | Membership FacilitatorFull Time

  Jun 2016 - Mar 2020 -3 yrs, 9 months

  Egypt , Alexandria

  • Job Details:Duties Include: * Selling new hotel memberships, arranging for groups and corporate membership deals for Four Seasons’ largest membership structure worldwide, by far (by number of members). * Reporting membership financial statistics and outlining revenue projections to the General Manager, the Hotel Manager and Finance Department. * Contacting, Renewing and following up on large Four Seasons accounts. The likes of Shell and various embassies. * Coaching and solely managing the operation in the absence of senior management.
• Spa Front Desk Staff Coach/Trainer At Four Seasons ResortFull Time

  Mar 2013 - Nov 2015 -2 yrs, 8 months

  Egypt

  • Job Details:Duties Include: * Serving on the Angel Program where I was the sole contact point of the most important clients. My list included some of the finest celebrities, politicians and business people. * Training new staff to the corporation’s specific guidelines ensuring the quality and the function of the operation go strictly in line with the Four Seasons Core Standards. * Running monthly quality checks and Four Seasons Core Standard tests. * Creating, updating and following up on operational checklists. * Answering phone calls, handling all reservations over the phone and answering all inquiries from resort guests and potential clients as well as handling email inquiries, all in compliance with the corporation’s standards. * Reporting resort guests’ issue using the Four Seasons Glitching System and following up on glitches and guest complaints, making sure all cases are settled before guest leaves the resort. * Handling monthly inventory of products. * Handling purchase orders and receiving process. * Arranging daily shifts for all therapists and ensuring they all have a balanced number of clients throughout their work day. * Handling the daily procedure of opening and closing spa, including finalizing all daily financial reports. * Preparing and planning daily and monthly departmental meetings.