Tarek Osama Ibrahem

Training Account ExecutiveFull Time

• Job Details:- Building and maintaining strong, long-lasting customer relationships. - Overseeing customer account management, including negotiating contracts and agreements to maximize profit. - Build and maintain strong, long-lasting client relationships. - Negotiate contracts and close agreements to maximize profits. - Develop trusted adviser relationships with key accounts, customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. - Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). - Prepare reports on account status. - Collaborate with sales team to identify and grow opportunities within territory. - Assist with challenging client requests or issue escalations as needed.

Relationship ManagerFull Time

• Job Details: Maintain good relationships with clients so that the business can maximize the value of those relationships.  Identify key contacts at potential client companies to establish and foster a relationship.  Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.  Understand the problems and challenges of clients and identify ways the business could better address those needs.  Grow the business by identifying new sales and business development opportunities.  Seek opportunities to cross-sell or upsell to existing clients.  Monitor and assess activities of our competitors to proactively satisfy and retain our clients.  Provide excellent service in order to maintain a positive reputation for the business.  Resolve any customer complaints in a prompt and professional manner.  Set revenue targets and then develop and execute a strategy to meet those.

Marble & Quarries Sector ManagerFull Time

• Job Details: Establish, maintain and expand a customer base.  Generate and qualify leads, schedule and execute sales activity.  Coordinate training courses, including the organization of trainers and venues.  Managing course certification in consultation with central administration.  Maintain administrative records through a Customer Relations Management system.  Achieve monthly targets and goals.  Increase business opportunities through various routes to market.  Build knowledge of courses, trainers and competitors.  Submit monthly reports as requested.  Liaise with central Marketing to promote training course activity.  Some travel throughout the region may be necessary.