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Tarek Abdel Rahman Hassan

senior quality assurance at e-finance

Shubra, Cairo, Egypt

Work Experience

  • Operational excellence PrincipleFull Time

    Itworx

    Oct 2018 - Present -6 yrs, 8 months

    Egypt

    • Senior quality management specialistFull Time

      TEdata

      Apr 2017 - Oct 2018 -1 yr, 6 months

      Egypt , Cairo

      • senior quality assurance Full Time

        e-finance

        Jun 2013 - Present -12 yrs

        Egypt , Cairo

        • Job Details:Internal Auditor: - Develop quarterly audit plans. - Conduct internal audits against internal procedures, processes and standards. - Create reports with Concise summary of results and clearly identified recommended actions - Follow up on corrective and preventive actions. - Highlight risks, problems and issues appearing in internal audits. Process Improvement: - Recognize opportunities for process improvement including value added and non-value added steps. - Able to create process maps. - Identify possible problem areas and define root cause. Manage initial Projects : Assist the Project Manager to provide a professional Project and Design Management service Internally and externally like :  Fuel subsidy smart cards project  Mortgage Fund project “MFF”  Pension cards project  Central Agency for Public Mobilization and Statistics (CAPMAS) Egypt.  Court of Cassation project. Trainer and development : - identifying training and development needs. - Designing and expanding training and development programmers based on the needs of the organization and the individual.
      • Customer CareFull Time

        xceed

        Aug 2012 - Apr 2013 -8 months

        Egypt , Cairo

        • Job Details:Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization contacts, and finding the appropriate customer management services qualified for the task and other professionals in the specified area of expertise rate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process
      • Education

        • Archaeology in Archaeology

          Cairo University (CU)

          Jan 2008 - Jan 2011 - 3 yr

        • High School - Other

          Cairo University (CU)

          Jan 2011 

        Achievements

        Fuel six sigma project

        Skills

        • Process Improvement
        • Microsoft Office
        • Quality Management
        • Data Analysis
        • Minitab
        • Quality Assurance
        • Microsoft Visio
        • Customer Service
        • Microsoft Project
        • Microsoft Power BI

        Languages

        • Arabic

          Fluent
        • English

          Advanced

        Training & Certifications

        • ITIL Foundation

          IT Egypt ·2016
        • Quality Planning

          Arab Academy for Science and Technology and Maritime Transport·2016
        • ITIL Foundation

          Peoplecert·2016
        • Total Quality Management

          Arab Academy for Science and Technology and Maritime Transport·2016
        • Lean Six Sigma Green Belt

          International Quality association ·2016
        • PMP

          Arab Academy for Science and Technology and Maritime Transport·2016
        • LSSGB

          IASSC·2015
        • Strategic Planning

          Arab Academy for Science and Technology and Maritime Transport·2015
        • ISO 9001

          IRCA·2015
        • Train The Trainer

          Performax·2014
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