
Tarek Abdel Rahman Hassan
senior quality assurance at e-finance
Shubra, Cairo, EgyptWork Experience
senior quality assurance Full Time
e-finance
Jun 2013 - Present -12 yrs
Egypt , Cairo
- Job Details:Internal Auditor: - Develop quarterly audit plans. - Conduct internal audits against internal procedures, processes and standards. - Create reports with Concise summary of results and clearly identified recommended actions - Follow up on corrective and preventive actions. - Highlight risks, problems and issues appearing in internal audits. Process Improvement: - Recognize opportunities for process improvement including value added and non-value added steps. - Able to create process maps. - Identify possible problem areas and define root cause. Manage initial Projects : Assist the Project Manager to provide a professional Project and Design Management service Internally and externally like : Fuel subsidy smart cards project Mortgage Fund project “MFF” Pension cards project Central Agency for Public Mobilization and Statistics (CAPMAS) Egypt. Court of Cassation project. Trainer and development : - identifying training and development needs. - Designing and expanding training and development programmers based on the needs of the organization and the individual.
Customer CareFull Time
xceed
Aug 2012 - Apr 2013 -8 months
Egypt , Cairo
- Job Details:Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization contacts, and finding the appropriate customer management services qualified for the task and other professionals in the specified area of expertise rate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process
Education
Archaeology in Archaeology
Cairo University (CU)Jan 2008 - Jan 2011 - 3 yr
High School - Other
Cairo University (CU)Jan 2011
Achievements
Fuel six sigma project
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
ITIL Foundation
IT Egypt ·2016Quality Planning
Arab Academy for Science and Technology and Maritime Transport·2016ITIL Foundation
Peoplecert·2016Total Quality Management
Arab Academy for Science and Technology and Maritime Transport·2016Lean Six Sigma Green Belt
International Quality association ·2016PMP
Arab Academy for Science and Technology and Maritime Transport·2016LSSGB
IASSC·2015Strategic Planning
Arab Academy for Science and Technology and Maritime Transport·2015ISO 9001
IRCA·2015Train The Trainer
Performax·2014