Tarek Khaled Hamdy

High Value Call Center SupervisorFull Time

• Job Details:• Manage High Value Representatives to ensure a consistent high standard customer experience in every contact. • Provide a high level of quality monitoring to insure a dedicated continuous progress of the team. • Handle escalated customer cases, calls and complaints by phone or face to face ensuring complete problem resolution & owning problem fix to insure customer’s satisfaction. • Giving team Full support to achieve proper problem resolution by ensuring that the team members are applying all professional ways and providing different alternatives to satisfy customer. Moreover, owning the fix in case of cross functional issues and ensuring that all team members are providing a responsive and friendly Customer Experience. • Ensure effective and efficient day-to-day performance of the High Value Representatives. • Responsible for cascading department strategy & initiatives and for communicating company objectives to outsourced agents.